Comments on: Harvesting knowledge from text conversations

By: Nancy White

Nancy White — Fri, 08 Apr 2011 15:16:11 +0000

Joitske recently reminded me of this post so I decided to revisit it and had not seen your link, Derek! Great stuff. I am working on some “practical tools” for supporting online communities of practice and there is always great stuff to revisit. Thanks to all of you!

By: Derek Hansen

Derek Hansen — Wed, 10 Dec 2008 20:11:42 +0000

Nancy,

This is Derek Hansen, a former student of Paul Resnick, now at Maryland’s iSchool. Incidentally, I spent my dissertation examining how to integrate a wiki “community repository” with an email list, just as you have described here. I was glad to see that some of the major findings are consistent with your observations. If you’re interested you can download my dissertation at http://deepblue.lib.umich.edu/bitstream/2027.42/57608/2/shakmatt_1.pdf

There is a chapter called “Practical Lessons Learned” that provides a comparable list to the one you provide above. The intro and conclusions are other good places to find more. I’m still writing up some of it for publications. One publication from my dissertation can be found here: http://www.si.umich.edu/~presnick/papers/asist07 – it describes how the wiki helped maintain some of the social challenges that arose in a technical support email list.

Derek Hansen
http://ischool.umd.edu/people/hansen/

By: Keeping track of the lost conversation « sociALCHEMY

Keeping track of the lost conversation « sociALCHEMY — Mon, 07 Apr 2008 20:43:54 +0000

[...] article Distilling Conversations, but it was about more than that. He brings in some quotes from Nancy White, Brad Hinton and Joitski Hulsebosch who all have considered the problem. A lot of people write [...]

By: Library clips

Library clips — Sun, 06 Apr 2008 23:31:38 +0000

Distilling conversations…

Like in email, there’s lots of conversation that happen on the web; threaded forums, distributed blog discussion, micro-blog conversations, etc…
The good thing about this over email is that it’s all in the open for you to see, but t…

By: On harvesting text « Brad Hinton - plain speaking

On harvesting text « Brad Hinton - plain speaking — Wed, 26 Mar 2008 03:04:15 +0000

[...] recent blog post from Nancy White highlighted some techniques for making use of text in a much more effective way. Nancy’s [...]

By: Joitske

Joitske — Thu, 20 Mar 2008 10:55:12 +0000

Hi Nancy, I have exactly the same observation, I carefully observed the process! Good to see it written down. Amazing how long it took. I’m learning that with new technologies you have to be less participatory and more pestering, but try to be pestering in an inspiring manner…