Mar 19 2009

CoP Series #9: Community Heartbeats

Published by at 5:05 am under communities of practice,facilitation

This is the nineth in a series of blog posts I wrote for Darren Sidnick late last year in the context of communities of practice as part of online learning initiatives. I am finally getting the rest of the series up.  Part 1part 2part 3,part 4, part 5part 6,  part 7 ,  part 8 , part 9 and  part 1o here!

Community Heartbeats – when synchronous interactions matter 

Online community learning is great in that it provides us the opportunity to learn anytime,and  anywhere we have connectivity. However, that is a pretty rosy view when we consider the competition a course or workshop has against everything else going on in our lives. Often the thought of “oh, I can do this anytime so I’ll do it later” leaves a course to be done in the wee hours of the night or on weekends when we really might like or need to be doing something else. A learner who stays away too long may begin to feel they have fallen too far behind, or isolated from their community. That’s where synchronous events can help. They can keep the heartbeat of a learning community going strong. For some, they create a sense of community, relationship and “realness” — voices and not just words on a screen.

What are synchronous events?
Synchronous online events are when some or all of the learners are online at the same time and interacting using tools such as Voice over IP (VoIP), telephone bridge lines, chat rooms, web meetings and instant messenger tools – even Twitter!. They can be discussion based, or can be a presentation by a guest or tutor combined with time for questions and answers. They can be large group or small group breakouts from the larger community. Some examples include:

  • Weekly online tutor “office hours.” Learners can log on and ask questions, get support and just check in. These could be mandatory or voluntary. I find that if you do one first that is “all hands” people can get a sense of the value of the office hours, then are more likely to participate in the future.
  • Presentations and guest speakers & lecturers. First of all, if you aren’t planning any interaction with the learners around lectures or presentations, don’t make them synchronous. Save the synchronous time for INTERACTION. Content can be provided on the web to be viewed at anyone’s convenience.  But if you can bring in a special guest, this is worth a fixed meeting time and it makes it — well – SPECIAL.  Keep in mind, this is not about pushing powerpoints. A good online presentation will mix presentation with interative activities – a good mix is 7 minutes of content, 7-10 of interaction. An hour is good, and 90 minutes should be the maximum. Include audio, text and visual elements. Some of us are not so good at just listening!
  • Small group meetings. Is there small group work? Encourage learners to set a time to meet each week. This builds full participation and helps reduce procrastination. They can meet in a web meeting room or even just on an instant messenger or Skype. Even a shared Twitter hashtag can create little moments of shared learning and support.

What frequency of online events is useful?
For new learners, it is helpful to have regular synchronous events until they have figured out their learning and participation rhythms. Virtual team expert Martha Maznevski likens it to the heartbeat of a runner. New runners’ hearts are still weak so they beat fast early on in their runs. But trained runners hearts beat slower. So experienced learning communities may not need to meet as often, unless meetings are their preferred mode of interaction.

How do we bridge between the synchronous and the asynchronous?
Synchronous meetings don’t work for everyone due to schedules, internet access and personal learning preferences. So we need to have strategies that bridge between the synchronous and asynchronous.

  • Post recordings, notes and artifacts of synchronous meetings. Make sure your learners know where they are and how to access them.
  • Follow up on synchronous action items in the asynchronous interaction spaces. Notes taken “live” in a web meeting can be shared right afterwards, with action items highlighted. If additional conversation is needed, continue in a discussion thread, blog or wiki area.
  • Prepare for upcoming synchronous meetings by involving the group in planning, again using the asynchronous tools you have at hand. You can even use scheduling tools like http://www.doodle.ch to pick a meeting time!

Finally, check in with the group as to how the “heartbeat” is going. Ask for feedback and use that to improve the meetings and the timing of the meetings. Each group is different and we can use iterative planning to make the most of that diversity, rather than stifle it with set plans.

Resources:

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One Response to “CoP Series #9: Community Heartbeats”

  1. […] of the series up. Part 1, part 2, part 3,, part 4, part 5, part 6,  part 7 ,  part 8 , part 9 and  part 1o  are all here on the […]

Creative Commons Attribution-NonCommercial-ShareAlike 3.0 United States
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 United States.
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