Archive for the 'change' Category

Jan 18 2017

Wanderings of a Liberating Structures Practitioner – Part 2 the practice

This second post will describe the Liberating Structures string used at the Fire Adapted Communities Network three day retreat in Ashland, Oregon earlier this month to demonstrate the application of LS for strategic planning in contexts that are portfolio based, complex and full of (good!) people, all mentioned in part 1 where it all started.

FAC missionThe Fire Adapted Communities Network springs out of  work sponsored by The Watershed Research and Training Center and The Nature Conservancy (TNC). The network is dedicated to working with peope helping communities live safely with wildland fire. They have a very clear mission: “We work with communities across the nation to create a more wildfire-resilient future. A “fire adapted community” consists of informed and prepared citizens collaboratively planning and taking action to safely co-exist with wildland fire.”

A key strategy for the network at it’s birth was to work through communities of practice (CoPs). After a year and a half, it was time to look at the progress so far and develop a learning agenda within and across the CoPs going forward, since the core function of the network is to identify, spread and apply good fire adapted community practices. Learning is always at the core.

I was initially invited in to do an afternoon’s training on CoPs but after a short conversation, I suggested that a CoP approach, woven across their three days, might be more meaningful than training. You know, that stuff which can often go in one ear and out the other. Additionally for me,  a CoP perspective is more useful than simply focusing on the form of CoPs themselves.  This idea of a CoP perspective is from Etienne Wenger-Trayner and basically asks us to consider the domain – what we are interested in learning and applying learning, the community – who we learn with, and the practice – how we learn and apply our learning. To look at whatever we are doing from that social learning perspective.

As the meeting concept evolved, the team eventually invited me to help them design and facilitate the three days, giving them a chance to step back and participate themselves, and see Liberating Structures in action. I in turn promised to weave in little CoP “meta moments” as issues and opportunities arose.

We proceeded to plan a lovely agenda for an amazing group of enthusiastic, smart and dedicated volunteers and staff. I had my string of Liberating Structures and back ups all designed. I had my adapted visual Strategy Gameplan sketched out. The gameplan is something I learned from Keith McCandless and which I’ve been tinkering with over the past six months. It builds off the foundation of a visual process templates developed by David Sibbet at the Grove, then adding the LS twists and questions. What used to be the “first steps” in the middle of the arrow (traditional first quarter, second quarter planning)  has now been replaced by the LS Ecocycle to hold the portfolio and to recognize what is in or ready for scaling, what needs destroying/stopped, what needs to be imagined and birthe.  This final twist is what has broken new ground for me. More on that in a minute…

Anchor Questions

I continue to tinker and modify the questions. In an actual application, they are customized to the issues/domains of the people using them, but the generic ones can offer us some insight. What you see above are actually draft questions for a LS Immersion Workshop in February with BC Campus on the use of LS in higher education. (IF this is relevant to you, JOIN US!) If people are interested, we can share our string once we finish it and I hopefully will debrief the event with a blog post afterwards. For the FAC communities, obviously the questions were about FAC!

  1. What is happening around us that demands change? (Often the words growth, adaptation can come into play.) This question has a long lineage through facilitation and planning practices and I find it particularly energizing to help identify purpose. Keith has said he has stopped wasting time with vision and mission and uses this sort of question to sharpen PURPOSE. I’m heading in the same direction. Then values and principles – really important aspects – are worked on in the context of the purpose, not as stand alones. See Purpose to Practice for examples of the purpose/principles link.
  2. What paradoxical challenges must we face to make progress? This to me is the reality check and often the ground shifting conversation in working in a complex environment. It is not “if we do X, Y will happen.” It can be competing priorities, uncertain futures (classic example here in the US with a wild card president-elect!), antagonizing circumstances etc. Dealing with this up front in the context of the subquestion makes it more stark: What happens if we don’t change? In other words, how do we keep moving forward in this land of “wicked questions?”  Paradoxes are not things to defeat us, but to change how we view a problem. To shift our mindset. What is not very obvious from my image is that those circles are yin/yang containers for these paradoxes.
  3. Where are we starting, honestly? This question can have many layers and options, from identification of strengths (things in our “Maturity area” of the ecocycle) , postitive deviance, as well as the challenges, the things we have resisted or feared discussing, the light and the dark. Speaking our truths, sometimes just between ourselves, sometimes “to power.” This question surfaces the things we have to work with. AND the things we need to creatively destroy in the Creative Destruction are of the ecocycle.
  4. Given our purpose, what big ideas seem possible now? (Remember, question 1 surfaced our purpose. I keep wondering if I should add that label…) What big opportunities do we see? What is ready to be imagined and then stewarded into birth. This frames our shared impetus forward.
  5. How are we moving away from the current state to our desired future state? This is the practical piece. What are the next steps? Things we can decide and do. Start now. Do something. Don’t wait to plan for perfection. ACT!

Anchor Structures

For each question in the gameplan there are a variety of Liberating Structures we can use. Because this image is small, I’ll also add a list below as a starter point, but one of the heaven/hells of LS is that you have many options to use a structure in different phases and in different ways. That comes after building your overall LS practice! 🙂

  1. Impromptu Networking to quickly get people talking about real issues. 9 Whys to make sense of initial insights. 1-2-4-all to see diverse viewpoints and synthesize patterns. User Experience Fishbowl to surface perspectives. 8 Word Purpose Statement (which is an LS in development and not well documented on the website yet) to hone down to the most important part of the purpose, to clarify and compel. What, So What, Now what (W3)to move the process to question 2. Often in my first use of W3 I’ll weave in Argyris’s Ladder of Inference as documented on the W3 LS page. This all drives the Ecocycle.
  2. Critical Uncertainties to move us away from some fixed perception of the context and future and build robust, resillient and anti-fragile possibilities in our work. Wicked Questions to tackle the paradoxical challenges. W3 again to reflect. Sometimes these identify where we are stuck in the rigidity or poverty traps of the Ecocycle.
  3. Min Specs to identify and sharpen principles, TRIZ to surface the real issues if we are still avoiding or not being able to see them, Shift and Share to spread strengths, Discovery and Action Dialog to identify positive deviants, Appreciative Interviews to surface strengths. Generative Star Relationships or What I Need From You to surface team issues… plus so many other LS! Map on the Ecocycle.
  4. 25/10 Crowdsourcing to identify big ideas. 9 Whys to sharpen big ideas. Improv Prototyping and Troika Consulting to both develop,  test and improve ideas. Put them all on the Ecocycle.
  5. 15% Solutions to get stuff we can do NOW. Purpose to Practice to develop discrete projects within the portfolio. Plus a ton more LS! The team building LS mentioned in #3 may come into play here as action moves forward.

Now of course you aren’t going to do ALL of these. I have been using about 2, sometimes 3 structures per question and I always have alternatives in my “back pocket.” This is my own emerging edge.

Noticing Turning Points

I’ve uses this approach three times now in the past three months and each time there has been a moment in the gathering where all of a sudded we notice a turning point. For the TNC folks it became clear when we could not nail down a clear purpose. The energy up to that point had been on building the people side of the network and its constituent CoPs and the turning point shifted the focus to what strategic learning agenda or agendas would move the network forward. From that some of the CoPs found clarity for their forward movement, some because obsolete and were targetted for sunsetting, and some new needs and forms were identified. The current portfolio was better understood, and then the group could then go through the process of identifying their new and emergent elements of the portfolio. What is scaled to its next level of maturity? The well defined CoPs. What is destroyed? The fuzzy CoPs? What new ideas are imagined? New forms and focus for learning.

Be warned that this is a powerful string for creative destruction. DON’T go there if you are not prepared to have your past assumptions blown away, and your plans may change. DO go there if you are in a complex and uncertain environment, or when you have audacious ambitions that require powerful thinking and doing.

Documentation

The Graphic Game Plan + Ecocycle gives you a place to harvest the most important parts of the process and provide a base documentation for going forward. It has been nearly impossible for me to include the fully developed Ecocycle in the game plan (unless you have a ginormous wall) so I have the full ecocycle on a separate page and just harvest out the key ideas and turning points.  I also use a Kanban chart to track the LS as we go through them, and our tasks as we go through.  There are three columns: Backlog (what is to be done), WIP (work in progress and make sure you keep this LIMITED. Thank you Jim Benson) and Done! (track and CELEBRATE!). My Kanbans are very dynamic, and role model how we adapt as things emerge. Here is a picture of a Kanban from the FAC gathering:

What, So What, Now What?

Walking my own talk, what I have observed in the use of this approach is:

  • people get confused. Uncomfortable. And playful. And engaged.
  • issues are made visible
  • it can get messy
  • I did not always lead/invite/explain well

So What, or why I think this is important is because the approach:

  • is flexible and adaptable
  • people quickly see and own it (visually, emotionally and cognitively)
  • making confusion visible is a useful thing
  • it provides a container for surfacing and using discomfort and diversity
  • IT REALLY HELPS US find some solace in the complexity that might otherwise overwhelm us
  • it takes practice and I still have my sticking points

Now What?

  • I’d like to improve the harvest and graphic container for the harvest.
  • Keep practicing
  • Get YOUR feedback. That’s what the comments are for, ok?

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Jan 28 2016

“Finely calibrated moments of risk”

sunburstI’ve had this snippet in my queue for a while and decided to just BLOG it. I love the idea of “finely calibrated moments of risk.” Sounds like my life! This is the space of learning, of innovation. Can I get an “amen!?”

The quote is from Molly Melching in a piece by Courtney Martin,  The Reductive Seduction of Other People’s Problems — The Development Set — Medium   The context was “development tourism,” which is an interesting issue on its own. Here is the context for the quote.

“Don’t go because you loved studying abroad. Go because, like Molly Melching, you plan on putting down roots. Melching, a native of Illinois, is widely credited with ending female genital cutting (FGC) in Senegal. But it didn’t happen overnight. She has been living in and around Dakar since 1974, developing her organization, Tostan, and its strategy of helping communities collectively address human rights abuses. Her leadership style is all about finely calibrated moments of risk — when she will challenge a local leader, for example — and restraint — when she will hold off on challenging a local leader because she intuits that she hasn’t yet developed enough trust with him. That kind of leadership doesn’t develop during a six-month home stay.”

For my international development friends, you might want to peek at The Development Set. Many of us continuously wonder if we are adding value in our work. 😉 Here is the “about.”

Finally, a word about journalistic ethics. The Development Set is made possible by funding from the The Bill & Melinda Gates Foundation. Please know that the Foundation’s involvement with this publication stops there. They are interested in cultivating a dynamic space to explore the question, “How do we do the most good?” They do not have any sway whatsoever in our editorial decisions.

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Sep 17 2015

Empherality, KM, Inner Reform and Social Impact

IMGP3464Blogs are ephemeral. Today someone referenced a broken link on my blog back from 2005. I cruised across the page and alas, found many dead links. There was one quote on knowledge management that is still resonant to me… and the blog is gone. (Some of the posts are still visible via the amazing Wayback machine. For example here and here.)

Olaf’s Notebook: What is the relation between KM and inner reform?This post from Olaf’s Notebook speaks for itself: What is the relation between KM and inner reform?Knowledge management as social system change requires an inner reform of people involved. Where KM projects are usually ‘sold’ on the basis of business cases, they should be sold on the basis of ‘humanity and consciousness cases’ to be effective drivers for social system change.What can we do if we cannot cope with some aspects of our lives, if we fail in our relationships with other people, if we destroy our opportunities for the future, if we become ill because of work stress? Good chance that we will be advised to start psychotherapy.What happens if our organizations destroy societal trust relationships, opportunities for future generations, if they make workers ill because of work stress, or exploit workers and children in low-wages countries? Good chance organizational leadership receives shareholders’ praise, bonuses, and fame as a captain of industry. No psychotherapy there, and one could only wonder about this double standard.Corporations and governments debate endlessly on corporate social responsibility, draw up sustainability reporting schemes, codes of conduct etc. I do not deny these agreements can represent steps forward toward sustainable corporate policies. However, what is right or wrong for companies and company leaders to do is not so hard to imagine”

Source: Full Circle Online Interaction Blog: 11/01/2005 – 12/01/2005

In a bit of kismet, the Straits Knowledge newsletter arrived today with a link to a paper from my friend Patrick Lambe on Knowledge Organization and Social Impact. There is resonance from Olaf’s writing in 2005.

KM as an inner practice. Knowledge (in all its forms and practices) as a core for social impact. Lots of good stuff. Only need time and presence to weave the ideas and make sense. Or to lose things and to find them anew with fresh eyes. To destroy to create.

Ah, I dream.

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Mar 25 2015

Chris Corrigan “Understanding where you are, not where you think you are”

communitylabI love, love, love this blog post so I’m just posting a link with my deep wish that you go read it. Understanding where you are, not where you think you are: some tips and a process – Chris Corrigan.

I’m working on two project right now where there is such a strong desire to determine “the right, easy way” of doing things where there is no “right, easy” way. We need all the wisdom, tools and processes to keep from falling into the traps!

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Feb 09 2015

Continuing My Ecocycle Experimentation

GenderinAgResearchIn January I was working with the CGIAR Gender in Agricultural Research Network during their meeting. My wonderful client, Jacqui Ashby trusted me to use many of the Liberating Structures with the group. We used the Ecocycle Planning structure early on to help think about the network member’s work in a slightly different ways.

This is the third time I’ve used the Ecocycle Planning “full on,” in other words, I hung a meaningful part of an agenda on to it. I am getting more confident in how I launch the process and appreciate the value of practicing and observing others (like Keith McCandless) running the process and learning from them.

ciattweetSimone Staiger, of CIAT, wrote about the experience on her Knowledge Management blog during the meeting. The tweet was apparently provocative. A few days after Simone tweeted the blog link, she received the most retweets and links than any other post she has tweeted out. Is it the phrase “destructive process” that caught people’s eyes and imaginations?

As it turns out, the conversations around the creative destruction phase of the ecocyle were very interesting to me, and it appears that they were of interest to the participants. Here are the combined notes Simone and I wrote up:

Participants struggled a bit with “Creative destruction.” At first, there was some reluctance to place things in the “creative destruction” area, thinking that this was a negative activity. After some discussion, many groups identified this as a rich area of potential and possibility, the space of innovation and renewal. One participant gave as an example the need to deploy our listening skills to some of their diverse co-workers in order to be able to change mindsets and create and work together.  It was also mentioned that it is important that we involve a larger group of “next users” and partners in the creative destruction and renewal phase. This increases the chances for them to support the birth and implementation of ideas and activities.

Are we both excited and afraid of destruction? Is that the power of this area?

Conversations about the Poverty Traps and Rigidity Traps are always useful. It’s like we put a name on something familiar, but often unspoken. Being able to frame and discuss these issues is critical.

The other area that held some useful insights was the area of maturity. Not so surprisingly, what one categorizes as a “mature” practice can vary wildly between individuals depending on their experience, what activities they prioritize in their work and other contextual factors. What is often enlightening is the realization that there may not be a shared understanding of those mature practices and therefore a high potential for misalignment.

From a facilitation standpoint, I was worried that the groupings we created for the maps would not work. We had to group people working on different projects together, and in the past, I’d seen better results when an intact team or group maps their project. But I was surprised how much cross project relevance and resonance emerged. I’m not sure we really mined that as much as we might have.  There was more to harvest and we left it on the table!  Going forward I need to think more deeply about this opportunity.Resonance and dissonance are always rich spaces.

 

 

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