Category: communication

Moving Online in Pandemic: Preamble

EDITED: To include more on differentiation/integration. I had the terms all wrong. Go figure! And to add a link to a group for online facilitators considering how to support the rapid move to online meetings. Join here.

I am going to share a series of blog posts over the next days about how to move your group interactions online. For me, however, there is some starting context, a preamble, if you may. Skip this if you want to get right to the point. Come back to it later if you wish. However, if you are feeling fear, confusion, frustration, stop and take a minute with me to breathe and reflect.

Here we go…

The emails have been flying, phone and Zoom conversations everywhere asking “how do we move this meeting, event, workshop, whatever online in response to the novel Corona virus outbreak?” With each conversation, observing intense online conversations, I keep asking myself, what can I contribute? As an early student, teacher and writer on online facilitation, I sense I can be of use. What should I do?

In typical Nancy fasion I jumped into action, started up an email list, opened a Google Doc to share resources, responded to individual requests for help. Boing, boom, zip, zap!

But it felt like I was missing something fundamental. All that disconnected response. As I look back, three moments helped solidify my focus.

The first was in a conversation with Neil McCarthy on Thursday. We were swapping our group process design principles and heuristics. Everyone was asking “how do I move this meeting online?”

Neil shared his understanding about the need for holding space for people to be individuals (Jungian “Individuation“), to be heard, to be different, and holding space for people to find common ground and move forward. His pragmatic example of HOW is the power of letting people first talk in pairs to establish their own thinking, perspective and even identity BEFORE trying to work towards group movement forward or even cohesion. This is why both of us really find utility in Liberating Structures, particularly the foundation pattern of 1-2-4-All (in any variation – 1-2, 1-3-all, etc.)

EDIT: I got a bit more information from Neil. He shared that it is differentiation/integration theory. “I got the phrase from Marv Weisbord and Sandra Janoff book “Don’t Just Do Something, Stand There“. A great book for “leading meetings that matter.” It also shows up in Dialogic Organization Development, edited by Bushe and Marshak, but they don’t call it D/I theory. Peter Block in his book Community: the structure of belonging, uses phrases like “If I cant say no then my yes doesn’t mean anything.” These are all referencing the same concept. ” THANKS, Neil!

In many online meetings there is this fundamentally flawed assumption that we can automagically do everything together at the same time. Neil’s very clear articulation helped me suggest a pattern for online design that might easily shared. It was a systems insight at a pretty find grained level.

A second shimmer of insight at the much broader systems level arrived at the end of 90 minutes online Zoom gathering with more than 100 people from the EU wrestling with how to move so many meetings online. After the formal end, some of us stuck around to debrief. I summarized by saying “Don’t just look at your technology choices. Pay attention to what is shifting. Use something like the Ecocycle to get a sense of what is happening at a systems level. It might help you discern useful first steps and set a direction forward.” Something resonated, even as I was forming my understanding while thinking. (Thank you brain, for working even when I’m not really trying!) You will see the Ecocyle in action in the next post of this series!

Finally, I woke up early early this morning and read the day’s meditation response shared by a friend (Thank You Rachel!), “The Law of Least Effort.” Here is a snippet (I’m working on the source and will edit it in once I’ve secured it.)

“When your actions are motivated by love, your energy is multiplied and accumulated. Release of this energy allows you to redirect it towards the creation of everything that you want. When your spirit is your inner point of reference, all of the immense power of the Universe is at your disposal. You can then use this energy creatively, moving toward abundance and evolution.”

Abundance. Love. Evolution.

Balance that message with all of the fear, partisanship and rancor that flows over us from the media. Some of it alerts us to act. Some of it cripples us. Then, all of a sudden it hit me. Go back to the fundamental principles shared by Donella Meadows in her seminal work, Leverage Points: Places to intervene in a system. She so elegantly called this “dancing with the system.” I want to share one image from http://donellameadows.org/a-visual-approach-to-leverage-points/ that brings some of this playful approach to deadly serious issues.

The point? Start by stopping, looking, stepping back, look closer, step back, further back, look closer, closer, ready? FIX IT. These are the PRACTICES that allows us to dance with systems, to use the 12 leverage points Meadows so lovingly discovered, crafted and shared.

So if you, like me, sense a call, an invitation to to do something, but are feeling overwhelmed, consider the meditation. Consider Donella Meadows insights and then situate yourself in the place where you can contribute, from the micro to the macro. Join with me or some other person. (Don’t do this alone…)

The invitation calling me is “How can we stay connected to each other in any way in a time of social distancing?” The pragmatic manifestation of that will be to think with fellow practitioners, share practices, insights, ideas and inspirations on how groups can productively meet, engage, connect and then experiment and iterate to make progress online in a way that builds on our strengths and helps us move past fear into abundant action.

Please join me. Part 2 will be up within 24 hours.

Finding the Roots of Confusiasm

Over the years, the concept of “confusiasm” has become not only near and dear to my heart, but useful in so many ways that I never expected. It became a rallying cry for emergent, collaborative learning at a professional development project for professors at the University of Guadalajara (UdG Agora Project – confusiasmo! Translated!). It is a term that has been lovingly adopted by the Liberating Structures global network of practitioners. It has had its moments as a meme on Twitter.

Confusiasm is the happy coupling of confusion and enthusiasm. You know, that moment when something interesting is happening but you can’t quite understand it, but it feels really right. The verge of discovery. The hunch that in a messy, complex situation you are starting to see patterns that give you just enough confidence to keep moving forward and not give up.

Carl Jackson

Carl Jackson: the father of Confusiasm?

Because of the value it has accrued, I wanted to go back to my understanding of the roots of the word – when and where it was coined. My memory of it came from a game that emerged at one of the face-to-face gatherings of the KM4Dev (Knowledge management for development) community of practice, instigated by Carl Jackson, now of Westhill Knowledge in the UK. I think it was the 2006 Brighton gathering, but I’m not sure. It could have been Almada, Portugal in 2008. It starts showing up in websearches in 2008 so I suspect our play with the word was in 2006.

Carl has this uncanny ability to create portmanteaus, words. From Wikipedia: “a linguistic blend of words, in which parts of multiple words or their phonemes (sounds) are combined into a new word, as in smog, coined by blending smoke and fog,[or motel, from motor and hotel.” All during the gathering he could coin them faster, and with a great deal more humor, than the rest of us. It was amazing!

So is that where confusiasm was born? I don’t really know. In the true spirit of Confusiasm, Carl wonders if it may have been our KM4Dev peer Ewen Le Borgne who coined the word at Almada. Ewen is that kind of human being too! So it is all possible. Ewen, what do you remember?

The earliest web reference to confusiasm I could find was actually a typo in a reference in a research paper, mispelling Confusianism with Confusiasm. (The paper was cited as Lim, C. and Lay, C.S. (2003) ”Confusiasm and the protestant work ethic”. Asia Europe Journal, Vol. 1, pp. 321-322. In the journal, the title is Confucianism and the Protestant Work Ethic)

Nowadays I see it in many places.

In today’s world, so much is messy and uncertain. Our ability to predict things is, well, paltry. But we have to keep going. So let’s marshal our confusiasm! Onward! And THANKS CARL!

Our inscrutable self-delusion

I’m cleaning up draft blog posts. Can you tell? Some are just terrific quotes worth posting and amplifying. This is one of them!

We understand ourselves in the first person, and because of this we address our remarks, actions and emotions not to the bodies of other people but to the words and looks that originate on the subjective horizon where they alone can stand.

This mysterious fact is reflected at every level in our language, and is at the root of many paradoxes. When I talk about myself in the first person, I utter propositions that I assert on no basis and about which, in a vast number of cases, I cannot be wrong. But I can be wholly mistaken about this human being who is doing the speaking. So how can I be sure that I am talking about that very human being? How do I know, for example, that I am Roger Scruton and not David Cameron suffering from delusions of grandeur?

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To cut the story short: By speaking in the first person we can make statements about ourselves, answer questions, and engage in reasoning and advice in ways that bypass all the normal methods of discovery. As a result, we can participate in dialogues founded on the assurance that, when you and I both speak sincerely, what we say is trustworthy: We are “speaking our minds.” This is the heart of the I-You encounter.

Hence as persons we inhabit a life-world that is not reducible to the world of nature, any more than the life in a painting is reducible to the lines and pigments from which it is composed. If that is true, then there is something left for philosophy to do, by way of making sense of the human condition. Philosophy has the task of describing the world in which we live — not the world as science describes it, but the world as it is represented in our mutual dealings, a world organized by language, in which we meet one another I to I.

Source: If We Are Not Just Animals, What Are We? – The New York Times

Can we role model graphic recording? Part 3 in the series

logo_gfrasBackground: This is the third of three posts about some recent visual experiences at the  7th Annual GFRAS Meeting in Limbe, Cameroon, where I was invited as their graphic recorder! As I noted in Part 1, it is a huge investment of resources – theirs and mine – to have me there for the meeting, so I asked if I could also run a short “introduction to graphic recording” the before the event kicked off, and then we could have the participants fan out across the breakouts and field trips to capture sketch notes. The second post in the series shares a few stories and artifacts from the workshop participants about their sketchnoting at the meeting and after they returned home. How are they using their new skills? This third part shares the graphic recordings I did with a little reflection on my own process and the element of role modeling graphic recording skills – particularly the listening and synthesizing skills. 

The #GFRAS2016 Annual meeting started on a Monday afternoon, had a full day on Tuesday, field trips on Wednesday and a final day on Thursday. My graphic recording charge was a chart for Monday, Tuesday and what was needed for Thursday was “emergent.” The field trips were “harvested” by our newly-trained sketchnote artists from Monday’s workshop. (You can see the agenda here.)

Day 1 – Opening

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nancyrecordingby keerthiraj siddapuraAs one might expect in Cameroon, there is still a strong sense of formality and meetings being opened by dignitaries. In my experience, they often arrive late. This time they were EARLY and we scrambled to get in the room and set up. There was a very small window for set up, but it was so cool that the Fine Hotel made a recording board for me. You can see how lovely and BIG it was in the photo by Keerthiraj Siddapura at right. (Thanks, Keerthiraj – also one of our newly minted graphic recorders. You can see his full set of photos here.)

The formal opening was in French and the sound was VERY difficult, so the contents of the formal opening were … um… brief. The fact that Limbe is known as a “town of friendship” was the key piece for me. Graphic recording through translation is a tricky proposition at best. The second part of the opening was a conversation between the outcoming and incoming secretaries of GFRAS… the handing of the baton.  So overall, it was a pretty light piece for day one. You can visually see I still battle my “right hand downward tilt” as I record.

What was super fun was that for many in the room, this was their first time seeing graphic recording in action… including most of Monday’s workshop participants. So there at the back of the room I got a lot of attention between sessions and during breaks with people asking me “how do you DO this!” When the new GR’s passed by, we did a bit more analysis – what was working for me, for them and more importantly, what was challenging.  It was a good place of learning.

Day 2 – Keynote and Conversation on Agripreneurship

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I was very luck to share a cottage with Day 2’s keynote, Dr. Merida Roets of South Africa. As we chit chatted over shared chocolate, I learned more about her, her work, and this strange new concept to me, Agripreneurship. (Know that this is a hard word for me to spell. I had to keep practicing.) After her talk, a panel came up to comment and their input is on the left. There is still a bit of jargon in here, like RAS (rural advisory services).

Merida had never had her talks recorded, so this was a fun new experience for her as well. Remember, she also took Monday’s workshop, so I could see the wheels turning in her head when she came by afterwards at my request to see if I missed or got anything wrong. In the end, she took this piece home with her, with a clear idea of where she was going to hang it in her offices. It turns out that while Merida and her team have been promoting and building agripreneurship capacity with rural farmers in South Africa, they had never heard of the term before either! 😉 Language is a funny thing.

By the way, the colors in these images are not very good. The lighting was difficult in the space. They look a little dull here. But as I was doing some coloring with Pan Pastels, it was also a time where our new GRs used the materials and tried shading and coloring on their sketch notes. So in the end, my space ended up as a little graphic recording lab at the back of the room for the full meeting.

In the afternoon I facilitated one of the four break out sessions and as part of my duties, created visuals for the report out on Thursday. I used Paperby53 to create a base image, then built on top of it to break out each of the elements for our presenter to share.

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Day 4 – Harvest and Network Assessments

Day three people fanned out across the region to visit agripreneurs, farming cooperatives and other locations to see the work in action. Then on Thursday, the morning was the harvest of the Tuesday breakouts and Wednesday field trip reports. The field trip reports are at the bottom and the four breakout reports at the top. I used the metaphor of weaving basket threads together…sort of.

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My intention on this chart was to allow individual parts of the image to be pulled out in close up photos so that they could be woven into the meeting documentation. You can click on the thumbnails below to see some examples. All the images were provided digitally to the GFRAS team.

Next there was a network assessment activity led by Kevan and Alexa Lamm. Most of this session was work in groups, so I briefly captured their introduction on my iPad and then animated the sequence. This was done simply by saving the image as different files along the way. (Let’s see if the animated GIF plays correctly in the blog post. If not, you can find it here. )

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I had made a few other iPad images as a way to demonstrate some electronic graphic recording.

There were some other paper sketches I made… nothing really worth sharing… but to empathize with our team that sometimes it can be hard to really pull something of substance out of short and informal presentations.

It was a great experience working with the GFRAS secretariat and all of the participants. I took MANY pictures with people in front of the images… lots of smiles. It has been a while since I did straight up graphic recording and not only was it fun (and sweaty – did I mention the aircon mostly did not work?) but it was a great way to link the workshop on Monday to real practice, to be able to reflect together on our work, and of course, to always remember how much more there is to learn!

Can we learn graphic recording in 4 hours and actually DO something? YES! Part 1

Rarely do I get to go to an event with graphic recording as my primary duty. It is often an “extra” that I include in my facilitation practice. This year I was invited to the 7th Annual GFRAS Meeting in Limbe, Cameroon as their graphic recorder! Because it is a huge investment of resources – theirs and mine – I asked if I could also run a short “introduction to graphic recording” the before the event kicked off, and then we could have the participants fan out across the breakouts and field trips to capture sketch notes. I can’t be everywhere at once so this gave us some immediate practical coverage, but more importantly, I wanted people to see that this is an accessible, practical and usable practice. This first post is about the workshop itself. Part 2 will share a few stories from the workshop participants about their sketchnoting at the meeting and after they returned home. How are they using their new skills? Part 3 will share the graphic recordings I did with a little reflection on my own process. At the bottom of this post are links to other visual artifacts from the week in Cameroon.

The Workshop

img_20161003_103006995_hdrWhat can you do in just under four hours to help people master the basics of graphic recording? It turns out, you can do quite a lot. I love starting with the fabulous paired drawing activity I learned from Johnnie Moore.  In the debrief it always raises so many useful aspects about how we pay attention to and communicate with each other. It creates some fun and some comfort with taking risks. And drawing for and in front of people can be a huge risk for many of us.

 

 

Then we got into the practice immediately. My graphic recording and graphic facilitation workshops (short or long) always start with liberating our inner artist using an exercise I learned from the fabulous people at the International Forum of Visual Practitioners (I took their GR 101 course years ago!).

The “I Can Draw” img_20161003_112308329_hdrexercise introduces people to simple, body-based ways to draw circles, lines, use color, write clearly and, for extra fun, how using different materials can change and bring a sketch to life (yay chalk and pastels!) It never ceases to amaze me how such beautiful creations emerge, and how empowering this is. The exercise also loosens people’s bodies up to use bolder strokes, bigger lettering and to explore how color can change a visual experience with very little effort.

 

img_20161003_121758496Next we dug into specific skills of drawing people, icons, metaphors and ways to arrange images on one’s paper or note-pad. Because all the work I do with communities, agriculture, development and such, EVERYTHING I work with involves people. And it STILL intimidates me to draw people. We face this head on with simple ways to draw people. Stick figures. Bean people. Star people. Spring people. I loved how Merida immediately riffed on her people to integrate them into the sustainability work she is doing. WINDMILL people!

 

img_20161004_133510By now people were getting excited, so this is when we started playing with icons, particularly icons that relate to their work, world or context. I have a card deck of silly icons I made years ago. I asked everyone to grab one that they attracted them, and then sketch that icon a number of times to build some comfort. People observed each others’ drawings, swaped cards and iterated. I encouraged people to take pictures of icons – theirs or others’ – that resonated for them. This is so often a practice of “see, imitate, iterate and THEN evolve one’s own style”. Some people have a style right away, like Raj. You can see it in the first sketch note he produced the afternoon after the workshop.

Finally, we put everything together and I challenged everyone to graphically record a short talk I improvise on the spot about preparing to graphically record. Granted, I talked slower, repeated things and even offer a few hints, but really trying to graphically record real time for the first time is VERY HARD. It challenges us to a) listen deeply and carefully, b) identify what points are important and should be captured, and finally, c) actually draw them on the paper. The group did amazingly well for such a short introduction.  Afterwards we toured each of the examples, identified strenghts and looked for something new for them to try the “next time!”

Here are some examples of their work. Click to see larger images.