Full Circle Associates

Cleaning the messy office. Cleaning closets. And reviewing my personal technology configuration. In my current case, I’m talking more hardware than software! That’s what I’ve been doing over the slow weeks of early January before client work tends to kick in (and yes, I’m available!)

After cleaning up my office (lots of paper recycled and still two drawers of articles printed off from the net that I can’t quite let go of, organizing accounting stuff, etc…) the next thing I had to deal with is my internet service. I’ve had DSL, orginally through the beloved Speakeasy, but now part of Megapath. I loved the localness and great customer service of Speakeasy, but after about a year of their VoIP service for my phone I started having problems. And they said I needed to buy more bandwidth. I was stubborn. They sold me the package based on the level I bought and it SHOULD work, right? So I dithered for another year, contemplated moving to Quest Fiber, but once CenturyLink took over the complaints scared me away. That left me with Comcast. Sigh. I resisted for years. But we have Comcast for TV service (I am married to a television fan).  So after researching, I took the plunge.

But, if I canceled my old Speakeasy internet and phone for my business, I still needed phone service. Comcast pitches the old “six months at a reasonable price,” then it balloons. And I don’t use my phone THAN much. So I decided to follow the advice of Eugene Kim (now at his new venture, Groupaya) and port my business line to GoogleVoice, then use the OBI110 device (Amazon associate link – full disclosure)  to bridge Google Voice to my regular phone handset (not needed the computer to be on for calls). There are a few little twists to this process, which Eugene has generously captured on his wiki. This link is particularly helpful if you have to port a land line into Google voice via a mobile line, as Google does not port land lines.

So far so good. I purchased the required cable modem as directed by Comcast (Motorola SB6121 SURFboard DOCSIS 3.0). Check. Bought a new router as my two year old router has been needed more frequent resets. (Linksys E3200 High-Performance ) Check. Scheduled install of Comcast 20MBS service for yesterday.  Check.  Clean out the stereo cabinet where I hope to put all this equipment (and free a little more room in my micro-office.) Check.

Delay leaving for meeting Sunday afternoon to be there when the Comcast tech arrived and … Comcast was a no show. Somehow, it seems, our appointment was cancelled. Now rescheduled for Thursday. Grrr. Am I going to regret this choice?

Today I still went ahead with the line porting. I got a cheap TMobile pay per use sim card, popped it in my old Tmobile handset (unlocked that I use for travel), and ported my business phone to my mobile. That took about 2 days. Today I started the porting process to Google Voice. Now I have to learn the ins and outs of GoogleVoice, how to get voice mail and all the myriad of options. Mamma mia. It ain’t simple.

Then I set up the OBI110 and tested my phone with it. The audio quality was terrible with lots of breakup, but I suspect this is an exacerbation of the problem I’m having with my VoiP from Megapath, so I can’t judge the sound quality until the new internet service arrives. Yes, I’m impatient. I also need to assess if the headset I’m using is fried, further deteriorating sound quality. I’m hard on headsets.

But wait- that’s not the only change. I have been frustrated a the current limitation of our home audio/video system. I want to stream music from my computer, I want to get rid of half the devices cluttering up our tiny living room and I want to bring more music into my daily life, not just when I’m at my computer. So we bought ourselves an 28th anniversary present of a Sony home music system (Sony BDV-E780W Blu-Ray Disc Player Home Entertainment System which we got on sale much cheaper than the current Amazon price – yay! But it still hasn’t shipped. Boo. ) which will replace the Roku box, the BlueRay DVD player, the old Onkyo tuner  and trigger my husband to finally remove the VCR that isn’t working from the stack! The five small speakers will replace the huge, ancient (well used, loved and now not so great) speakers, freeing up more space in the micro-living room. We’ll be Freecycling the speakers.

The router I bought has a USB port and I plan to put a large external hard drive on that as my file back up (and if I can configure it with some of the constraints I’ve heard about Comcast) be able to access some of my key files from the road. Then I can also transfer all my audio library so I can stream to the new wifi enabled stereo and play on another remote speaker that, natch, came free with the stereo set. I understand that there are some format constraints with Sony (and which almost caused me NOT to buy it, but it was a weak moment, what can I say.)

The final part of my configuration update will be a new desktop. Since my computer is essential business equipment, I tend to replace it every 2-3 years, donating my old computer to Interconnection here in Seattle. They make it free and easy. Thank you, folks! I bought an iPad2 last summer – my first Apple product — and I hate to admit it, but I love it and use it. A lot. Which has me considering an Apple product to replace my pee-cee. For years, the money I invested in PC software was a major barrier, but I’m doing more and more in the cloud. I open Office much less often and everything else I can use on a Mac. So should I do it? What is the migration path? I have gone to the Apple store a few times considering MacBook pros hooked into my existing ViewSonic 21 inch monitor. Or the slimmer MacBook Airs. But to be honest, where I travel in my work, I rarely have secure places to lock up computers and I hate carrying that much money around. So I travel with cheap netbooks. So do I need a laptop? Why not an iMac all in one? SOOO many decisions. I have not decided on this last step and missed my December 31 deadline (for accounting purposes) so I’m sitting with the question. There is no urgency. It may, however, impact how I set up my remote drive on the hub. Hmmm…

It is no wonder my mom calls me every time she needs to change her tech configuration, or why my husband has me do most of it for him. This takes a lot of time and consideration.  Technology stewardship is not for wusses! Even for me, who helped write the book.

How do you manage your personal technology configuration? Any tips or breakthroughs? Please, SHARE!

John Smith likes to work on his vacation, it seems. Thanks to him, we now have an editable version of Chapter 10 of Digital Habitats… which in essence is a collection of all the worksheets from the book. I’ll let him explain! This is from the book blog.

We wrote Chapter 10 of Digital Habitats as a combination summary of the whole book and as a workbook that organizes the content in a roughly chronological / process order (instead of the logical, expository order we use in the book itself).  We imagined that people would copy pages of the book and write their responses on paper.  And we published a PDF version that you could print out and write on as well.  But we’ve found that it’s useful when people complete it together, discuss it, and share it at several different stages of “completeness.”

Step 1: View the Google Doc version using this URL: http://bit.ly/DH-chapter10

Recently a group of students in the Foundations of Communities of Practice workshop completed a Word-Doc version of Chapter 10.  It turned out that the process of responding to the questions was very useful to them and the results were very interesting to compare, even thought the communities represented seemed quite different one from another.

Being able to write in the Word Doc was more useful than the PDF version because the boxes could expand according to how much there was to say about a particular topic for a particular community.  (And in one community that was at a very early stage of development, it was useful to complete just the front end and skip the rest of it.)

Here’s how to make a copy so you can work through the questions that are relevant to your community using Google Docs:

1. 

   Step 2: Save your own copy of the document

   Point your browser to the original:http://bit.ly/DH-chapter10 .  You can’t edit the original version, but anybody can view it.  Log in to Google Docs. (See Step 1.)

2. Save your own copy of the document by selecting “Make a copy” on the drop-down menu under “file”.  (See Step 2.)

3. Find your new copy in your list of Google Docs and begin the hard / fun part: thinking through all the issues discussed in Chapter 10!  (See Step 3.)

Step 3: Edit your copy, discuss, and share.

We are considering having some systematic group discussions in CPsquare, comparing completed responses for many different communities.  I anticipate that the issues raised in Chapter 10 will be challenging and difficult for some communities, obvious for others, and irrelevant for some.  Understanding more about those differences should be very useful to all of us.

If you have a completed workbook that you would like to present, please let me know.  Either way, stay in touch!

via Digital Habitats: stewarding technology for communities » Editable version of Chapter 10 – Action Notebook.

Thanks, John!

A tweet led me to a post today at Rethinking Technological Literacy — Campus Technology. Mary Grush writes:

Turkle introduced attendees to her concept of “technology as the architect of self”–that even as we shape our technologies, they shape us. It’s a two-way street that is producing a complex set of problems and conditions surrounding the relationship between people and technology.

This strongly resonates with what we posited in Digital Habitats at the community level. Our choices of technology shape the community and the community influences and shapes the technology, both in how it is designed, deployed and used in practice.

I’m reading Turkle’s new book (Alone Together) slowly and how she frames the negative consequences of this interaction. I think we need to pay attention to both the negative and the positive.

(Crossposted on Technology for Communities and Network Weaving CoP)

A conversation emerging in the Network Weaving Community of Practice (NWWCoP) focuses on this question: how can/do we use social media for intentionally weaving our networks? As we prepare for a synchronous conversation today, I realized I can frame this question from a technology stewardship perspective, specifically the idea of curating our own personal technology configurations so that they can help us tap into and amplify the value of our networks.

What is a Technology Configuration?

From Digital Habitat’s we framed the idea of configuration this way: “By configuration we mean the overall set of technologies that serve as a substrate for acommunity’s habitat at a given point in time—whether tools belong to a single platform,to multiple platforms, or are free-standing.”

For a while I was obsessed with tagging material that helped us see others’ configuration, via my Delicious tags. Each configuration teaches me something new and gives me a new perspective on my own and the configurations of my communities. (See also other posts on the Digital Habitats blog on configuration.) In some ways, these felt like a type of fingerprint. While many communities used similar tools, the individual variations were fascinating. This made sense to explore at the community level, especially with more bounded communities.

While community’s have their configurations, so do individuals. When working with networks, where we are tapping into the value of connections between people, it becomes the intersection of individual configurations that fascinate me for many reasons. Here are a few:

1. How do individual’s configurations intersect and complement or compete with their community’s configuration.
2. How does the intersection between and individual’s configuration and their community’s make the individual’s networks available to their community? Specifically, what are the individual-to-individual configuration implications?
3. How do we use our individual configurations for network weaving itself? (For example, see http://oneforty.com/i/toolkits)

Let’s get a bit more concrete about #3. Clearly a lot of non profits are interested in social media generally, but lets focus on network weaving for a moment.For example, some of my key network weaving practices include “closing triangles” (introducing and helping people connect), sharing information from smaller, closed groups out to the larger world/networks, and curating resources within and across networks. What configurations might I use for these?

• Closing Triangles – email, Twitter, LinkedIn, Skype, Facebook – all to do introductions and to “begin the conversations” while linking to relevant bios and backgrounds. The emphasis is on the social interaction and visibility of individual identity.
• Sharing Information – blogs, Twitter (and related tools), delicious, Digg, Flickr, YouTube (and all content sharing sites) – the focus is on publication in some form or another, then connecting people to that content.
• Curating Resources –  mostly the same as sharing information, but with the added layer of tags, rating mechanisms, aggregation tools.

Managing Our Configurations

A major challenge we run up against in this proliferation both of practices and tools is how to manage this. There is a lot of talk these days of dashboards and tools like Social Base.  I have resisted digging too deeply there due to my own habit of “rabbit holing” and not getting my work done, but clearly this is on my radar screen.  What I’ve seen so far has been more about tracking metrics of social media rather than tying the media to the practice and desired outcomes.

Any guidance for me? What is your practice of managing your technology configuration from a particular practices perspective, such as network weaving?

(Reposted from the Technology for Communities blog)

Starting June 23rd for a couple of weeks, John Smith, Etienne Wenger and I will be part of a discussion about Digital Habitats on The Well’s Inkwell.Vue conference. Inkwell is a cool, public facing bit of the well (the rest is paid membership) that gives folks a chance to have an asynchronous conversation with book authors from or associated with the Well. We invite you to join into the conversation.

For those not familiar with the Well, it is one of the original and most enduring online communities. (I host the Virtual Communities conference there with Jon Lebkowsky!)

Inkwell is a great example of a “public facing space” for a private communities which is reflected in Digital Habitats chapter six as the “context” orientation. It gives outsiders a taste of the Well, which may invite them in, and it gives the Well a way to add value out to the world. Plus a few Well member volunteers get free review copies and encouragement to help stimulate the conversation, along with one or two designated conversation hosts. There have been some amazing conversations in Inkwell over the years, and it is now a Well tradition.

In preparation for the two weeks, the three of us thought it might be fun to record a short conversation to introduce ourselves. This is not what usually happens on Inkwell.vue, so we’ll see how it goes.

• Etienne, Nancy and John interview each other

Some of the questions we raised and which might be fodder for the Inkwell conversation include:

• Do you recognize yourself as a technology steward?
• And if you recognize yourself in the role, does it make a difference in practice?  Are there consequences in terms of relationships, labels, or intentions that change as a result?
• In your community do you see the tech steward  role as more individual or more distributed across community members?  What are the consequences?
• What can we learn from long-lived communities like The Well?
• How do technology stewardship practices vary across different socialcontexts?