Tag: Zoom

MOIP #6: Get and Give Help Online With Liberating Structures

I’m shortening the title… Moving Online in Pandemic is now #MOIP! This is 6th in a series of posts about the tidal wave of moving online in the time of Covid-19. #1, #2, #3,  #4  and #5. Slides for the event mentioned here. And chat...

I do get enthusiastic… and then things go fast and other things fall behind. VERY SLOW. How is it that March 21 can seem so far away? How is it I started drafting this on March 31 and now it is April 13th???

Our Liberating Structures community has done so many experiments, moved the practice of using Liberating Structures online SO FAR, SO FAST, that time is playing tricks on me. I’m trying to circle back and at least share artifacts and a few reflections, if not a fuller description of what happened, what that means and what is next.

Here goes a super hurried drafty effort for our gathering 3/21/2020 to explore how to use Liberating Structures online to give and get help. The purpose of the gathering was to engage people in experiencing how even strangers can give and get help, we can do it online, and we can do it humanely. Slides and built in-created-in-the-moment harvest/notes here: https://docs.google.com/presentation/d/1SPIaIjyu2_6bf0AIU1KZJJ_eqcB9-plERZQq79CTjLk/edit?usp=sharing

The slides lay out all the process should you want to try this. The What? So What? Now What? harvest slides #19-24 are totally worth reading through. I am still trying to process it all, but if I wait for that, this blog post will NEVER get posted!

What? So What? Now What? Small group harvests

I’m going to use What? So What? Now What? as my own reflective structure. Feel free to amplify in the comments!!!

What Happened?

  • We mobilized a volunteer team from the Liberating Structures community to facilitate, tech host (manage all the zoom breakout rooms), harvest key insights, and generally help people as needed. Those with Zoom experience renamed themselves with a * in front of their names so people could private message those folks for help.
  • We set up a set of slides with instructions for each LS we planned to do, along with some “punctuation” in between. In LS language, punctuations are little connective tissues pieces between LSs themselves.
  • We had a very large group… I think it peaked at 68 but I lost track. My sense was it was diverse – familiar folks, new folks, folks experienced with LS and some brand new, some tech familiar, some not.
  • We all were getting a little frazzled with all the Zoom events, so our punctuations all focused on taking a breath, being in our bodies, even as we were connected electronically. We used “Just Three Words” to get settled and present. (For more on Just Three Words see https://fullcirc.com/2014/03/04/faciliplay-play-as-an-online-facilitation-technique/)
  • To identify WHAT we wanted to get help on, we used 15% Solutions.
  • I rolled out 15% pretty awkwardly and confused a number of people.
  • We did Troika Consulting in breakouts of 3 people.
  • We debriefed with What? So What? Now What? in groups of six people (two troikas joined up).
  • People captured their WWW in the slide deck, one slide per group.
  • We informally said goodbye and some stayed on for a longer, informal debrief.
  • We did NOT record – we decided less recording was a little freer, more intimate.
  • We DID capture the chat notes to share.

So What? What meaning to we make of it?

  • No matter who shows up in your triad, there is always something of value they bring. It astonishes people, yet it is real.
  • Don’t do this alone. If I had not had my friends as my team, this would have been a mess, particularly since it was a large and heterogeneous group in every sense of the word.
  • Breathe. Breathe. As we paused, slowed down, we could go more deeply and thoughtfully. The stress of the initial response to moving things online in Covid19 time has amped many of us up, winding our clocks a little too tight???
  • Small groups/breakouts are essential to scale large groups, creating both a broader shared experience AND deeper interpersonal connection and intimacy.
  • Clear instructions, Nancy, CLEAR instructions. Will I never learn?
  • WWW in small groups seemed to work well – with a little confusiasm. It needed more than 6 minutes of breakout time.
  • Tech note: need to figure more graceful ways of dealing with the “two user” problem when someone is on video through their computer and audio through a phone. Zoom treats them as separate users and when you automatically do breakout rooms, they often end up in two places and the video is a “ghost.”
  • Time, time, time. I wrestle with that wicked question of “how is it that time constraints make us sharper and we need more time.” (Or is it simply right now we crave more time in the smaller conversations?”

Now What? What is the next step?

  • I’m working on a series of online “peer assists” for a client in the natural resources sector and I want to encourage them to do Troika Consulting. There is an inclination towards wanting consultation from wider sets of stakeholders, or focused “experts.” What happens when we resist those inclinations and simply turn to each other?
  • How can people quickly find and convene Troika Consultations in these crazy days? What can function as matchmaking/matchmaker?

Moving Online in Pandemic #5: This is the time of creative destruction

This is 5th in a series of posts about the tidal wave of moving online in the time of Covid-19. #1, #2, #3 and #4 … Slide deck and artifacts for the event.

Many people learning together

It is being said around the globe: move a bad meeting online and you have a terrible meeting. People are already in “zoom fatigue” and are “Zoombie Zombies.” The signal is loud and clear: we need to figure out what to stop doing so that we can focus on what is truly important.

In talking to people desperate to figure out their next move with strings of critical upcoming face to face (F2F) events, it has become clear that one way forward is to first DEconstruct. Get clear on the deepest purpose of each meeting or event. Figure out what NOT to do or to STOP doing, and prioritize only those things that will move them towards their goals. That was the signal I was sensing when I wrote about Ecocyle to notice what is shifting a couple of weeks ago.

Now is not the time to simply tick the task box as done.

I decided I wanted to engage my communities of practice in figuring out how to help people DEconstruct and then REconstruct. Thus was born the DEConstruct/REConstruct episodes. The idea is to put together a string (sequence) of Liberating Structures that groups can use on their own or with a facilitator to focus on essentials, and then, and only then, move into design and facilitation considerations of what is born anew through the process.

I asked one of the people calling for help if they would help us “learn in public” by going through a rapid version of the deconstruct/reconstruct (D/E) process online in a Zoom meeting. I proposed we would do this in a “fishbowl” context with the team from the organization being the fish swimming through the process, and observers in the fishBOWL (fish bowlers) first listening, then breaking out into small groups to offer questions and suggestions to the fish team.

By using this learning in public approach, we could also facilitate a few other things. Potential facilitators and consultants in the bowl could reach out and offer support (getting me out of the matchmaking position). And the wise crowd in the bowl could give suggestions to improve the process.

My friend and colleague Eva Schiffer brought her team as the fish for Episode 1 yesterday. This group has the challenge of redesigning what was going to be a two week field based capacity building program in an African country. There were multiple levels of travel – of the consulting team to the country to work with their government partners, then out into the field with private sector wildlife conservation partners. Now none of these folks can travel. AND the pandemic is creating an new challenge for those using tourism as a way to preserve ecosystems.

In preparation for the fish bowl I shared the six questions I’d ask and we spend just 30 minutes on a call to walk through the process. Through some email back and forth there were just initial consideration of the questions because we wanted the conversation to be fresh and alive during the Zoom gathering. I also set up a Google Slides deck with the meeting agenda, process overview, a slide for each of the six questions for note taking, and then templates for note taking by the fish after their breakouts.

By start time we had 48 people on the call (out of 66 registered), six fish and the rest bowlers. After brief verbal introductions of the fish, and text introductions by the bowlers, we dove in with a story of their current challenge.

Next we launched into the deconstruct using the six questions from Strategic Knotworking. Here are the six questions.

  1. What is the deepest purpose of our work through this gathering and why?
  2. What is happening around us that demands change (in how we were planning this gathering –go deeper than social distancing if possible!)?
  3. What challenges and wicked questions do we face in achieving our purpose?
  4. Where are we starting, honestly? 
  5. Based on what we have learned, what is now possible?
  6. What is our first step and how will we know we are making progress towards our purpose?

Over the course of the next 45 minutes we focused primarily on question 1, around purpose, really digging past the signposts of their contract deliverables. Then we spent a few minutes on questions 2-4 to set context, challenges and baseline. I mentioned that question 4, “where are we starting, honestly” really benefits from a deeper look and suggested the use of Ecocycle Planning both to map out their project activities AND relationships. The team consistently talked about the importance of relationship and trust which typically they develop and deepen in F2F moments.

Finally we got to the really juicy question, “based on what we have learned, what is possible now?” That is when I felt the shift from what was, to what is now possible. The team thoughtfully balanced both their responsibility to their client (contract, deliverables) and the unique opportunity afforded by the shift online. Instead of the human and financial constraints (we can send the four people who are willing to travel), they realized they could tap more widely into the talents of their own team beyond the four. They could potentially engage more of their government clients and their private sector partners at a time when those partners are most stressed and could use support, even if there was no immediate money or business deal to be had.

Next we did breakout groups of 4-6 with the bowlers where they formulated a sharp, insightful question(s) and their most salient advice for the fish. They put these in dedicated slides (one for each group). While the bowls were doing this, the fish went into their own breakout room to make sense of what was happening. This unplanned innovation proved really helpful for the fish. So I want to repeat that twist – maybe keeping the fish in the main room so the facilitation team can learn from them. We’ll find out tomorrow when we try Episode #2

Take a peek at the insights from the Bowlers in slides 20-30 .

Finally, we did a VERY FAST (too fast?) What? So What? Now What? process and captured the insights in chat. I feel we could have gotten more out of this, but it was also important to stick to the 90 minute window.

Debrief

When faced with new constraints, we are able to leap past our old habits, assumptions and ruts. Something new becomes possible. This is at the heart of the idea of creative destruction and DEconstruct before REconstructing.

Looking across the amazing notes of the 7 bowl groups and the overall chat, including the debrief for those who stayed on for an additional 10 minutes, I think there was a) enough value to repeat this experiment next week with another NGO, b) gather and share a bit more information for the bowl folks so everyone get dive in quickly, and c) run the experiment one more time to see which questions deserve what amount of time.

We rushed through some great stuff, probably missed some stuff and really filled the 90 minutes, but it would have been wonderful to get the bowl engaged sooner and more interaction between the fish and the bowl. It would have been really wonderful to let the fish debrief themselves before we finished. That is lot in 90 minutes.

I was surprised that some actionable ideas emerged even before we got to the action planning question #5 – particularly Liberating Structure ideas that could be used in the deconstruction and assessment elements that could pull out some of the more complex issues and help the team prioritize actionable next steps.

As I second guess myself, I need to remember that my goal was not that these experiment could be fully completed – the full deconstruct and reconstruct – in 90 minutes, but to start the process. To explore and test the process. To connect people around the process. I think many of us hungered to fully DO the process which tugs at us. We want good things for each other and results. So I need to frame that this is a starting point.

I’m not sure if anyone followed up with anyone for the matchmaking intention. We’ll see if that shows up. I plan to check back with my fishes over the coming weeks to see what happens and will invite them to write up their reflections if that is helpful.

If you would like to be the FISH in the DE/RE bowl, please leave a comment before. We have more facilitators stepping up to do more!

Resources:

Register on Eventbrite

Timezone Converter Link

Moving Online in Pandemic #4: Basics of Online Meetings

4th in a series. #1, #2, #3…

A long long time ago, on a planet far away, Pete Cranston, Susan Stewart, Bonnie Koenig and I wrote this piece, So You Want to Host a Web Meeting. Some of the links are dead, but the advice is still solid. Enjoy! If someone wants to do an update, I can dig up the original file. Onward!

https://fullcirc.com/wp/wp-content/uploads/2015/12/SoYouWanttoHostaWebMeeting.pdf

Susan Stewart http://guidedmeetings.com/
Pete Cranston http://uk.linkedin.com/in/petercranston
Bonnie Koenig http://www.goinginternational.com/about/

Moving Online in Pandemic: Ecocycle to Attend to What is Shifting

This is the second of a series of posts to support anyone working to move their offline/face to face group interactions online. The preamble is here. If you are an online facilitator or finding yourself in that role, join our group g here. If you are looking for resources, check here.

In the preamble, I shared my thinking that  we need to avoid starting with technology, or even the redesigned agenda as we move online. To make progress, we need to pause and pay attention to what is shifting in the systems around us. Use something like the Ecocycle to get a sense of what is happening at a systems level.

Here is a description of Ecocyle Planning from the Liberating Structures website:

Ecocycle Planning – Analyze the Full Portfolio of Activities and Relationships to Identify Obstacles and Opportunities for Progress What is made possible?

You can eliminate or mitigate common bottlenecks that stifle performance by sifting your group’s portfolio of activities, identifying which elements are starving for resources and which ones are rigid and hampering progress. The Ecocycle makes it possible to sift, prioritize, and plan actions with everyone involved in the activities at the same time, as opposed to the conventional way of doing it behind closed doors with a small group of people. Additionally, the Ecocycle helps everyone see the forest AND the trees—they see where their activities fit in the larger context with others. Ecocycle Planning invites leaders to focus also on creative destruction and renewal in addition to typical themes regarding growth or efficiency. The Ecocycle makes it possible to spur agility, resilience, and sustained performance by including all four phases of development in the planning process.

http://www.liberatingstructures.com/31-ecocycle-planning/

By seeing the whole, diving into the details, and then zooming back to the whole helps us discern a direction forward and useful first steps for moving your meetings online and especially when we are in complex contexts.

I find Ecocyle helps me focus and prioritize rather than get stuck in all the possibilities and challenges. Because it is built upon a flow, we can observe  what is moving forward, what is stuck and where we may be over or under-investing our time and resources. If we spend all our time perpetuating our ok-but-not-wonderful F2F meetings with an unthinking transition to online, we may be making a total mess of things. If we pick just ONE way of going forward, we may lose sight of new, emerging possibilities. If we rush to a single solution, we may miss the possibilities of those who think differently, the positive deviants and ideas that need space to emerge. Ecocycle situates our work in flow and flux, rather than a linear to do list or rigid plan.

Just one more note before we dig in to how to do this. Sometimes we need to clear the field a bit. In this case, fear can cripple. Liberating Structures co-founder Keith McCandless’s work on LS started with superbug infection reduction in hospitals. Keith has been reflecting these past few days about the importance of getting past fear. He has created a playful process you might want to consider, a Pandemic Mad Tea. It can be a well spent 10-15 minutes and really get folks deep into their work, right from the start. (If you want to gain more insights from Keith and his infection reduction work applied to the emerging shut down of the SXSW in Austin this month. Check out this sketch.  It was designed for a F2F conversation, but it gives some very specific Covid-19 context.)   

How to Ecocycle Your Move to Online Meetings

  • Don’t work alone. Engage your colleagues.
  • Turn on the camera. Presumably you can’t meet face to face (F2F) with your team, so fire up your video conference software and turn on the cameras. YES REALLY, TURN ON THE CAMERAS!
  • Read about the basics of Ecocycle on the Liberating Structures website. Then briefly discuss your understanding with each other. Don’t worry if it feels confusing, and don’t spend too much time on this step. We are going to DO it together and then things will clarify!
  • Get a piece of paper, pens, post its. Draw the basic Ecocycle structures on the paper and get ready to start writing on it, putting post it notes – whatever. This is for your own personal doodling/note taking. Next you can do it digitally together.
  • Make a copy of this Ecocycle Online template and share with your team.
  • Follow the steps of doing Ecocycle Planning in the template. I’m including the steps here below in case you want to print them out as well.
    • First alone, make a list of all the things swirling in your mind about moving your meetings online. What are your activities? What are your most important stakeholder and collaborator relationships?
    • Place each activity and/or relationships on your list on your paper Ecocycle in one four developmental phases: birth, maturity, creative destruction, and renewal.What are you doing but you feel it really isn’t working. Position those around the “rigidity trap.” If you have already resolved to stop doing those things, put them in “creative destruction.” Things that have been suggested to you or which you are thinking about, but haven’t yet taken any action on, put in the “gestation area.” Note any really terrific ideas that you really think should move forward, but which are stuck (for whatever reasons) and put them near the “poverty trap” box. Finally, locate all the experiments or pilots in process (both before and in response to the pandemic) in the “birth” area.
    • Build your collective Ecocycle. In your web meeting room, share your items with each other. Discuss the placement of each of your items. You can use a shared whiteboard, Google slides (the template) using self made “post its” with the drawing tool, or share your paper artifacts on camera. Notice what you share that is similar and what is different (there is always useful information in noting both!) NOTE: If your team is more than 4 people, you may want to use your online breakout room and start in pairs, then build up to the whole. Yes, it is worth the time. In pairs you can hear and be heard and discern details that might start to get lost as you think together in a larger group. 1-2-4-All can help you tap your collective intelligence faster than a whole group conversation, even as it feels like it slows things down. Don’t worry!
    • Look at the details. Spend time discussing items that you feel belong in different areas. Tip: if something feels like it fits into multiple areas, break it down into its component elements. Things can get clearer.
    • Look at the big picture. Together discuss what you see. What patterns do you see? Where are there many elements? Few? Look on the middle right, in the “rigidity trap.” Your most liberating first step may be to decide what to STOP doing in order to make space for new and more useful meeting practices (online or off!) Too many things in gestation? Start with the great ideas that are getting stuck in the poverty trap. See promising initiatives in birth? What one step could you take to support and amplify those efforts. See MANY things in gestation? Consider gathering those folks and learn how and why they are succeeding taking their meetings online and build on current energy and success. (Consider “Discovery and Action Dialog” as a process.)
  • Decide what the next step will be moving your meetings online. You might want to consider Purpose to Practice which starts with getting clear on the PURPOSE of going online. Dig deep until you hit the hard-rock purpose!

In the longer term Ecocycle offers us approaches and mechanisms to adapt as conditions continue to change. In other words, there is no magic technology, group process approach or perfect online meeting template, so give that up. Right now is time for evolving!

P.S. Really pay attention to Creative Destruction. Don’t take poor meeting practices from offline into the online space. They only deteriorate! In a future post in this series I’ll share some fabulous alternatives!

P.S.S. The use of Ecocycle can help make sense at many levels. This article explores Covid-19 at the global level. https://medium.com/insurge-intelligence/coronavirus-synchronous-failure-and-the-global-phase-shift-3f00d4552940

Moving Online in Pandemic: Preamble

EDITED: To include more on differentiation/integration. I had the terms all wrong. Go figure! And to add a link to a group for online facilitators considering how to support the rapid move to online meetings. Join here.

I am going to share a series of blog posts over the next days about how to move your group interactions online. For me, however, there is some starting context, a preamble, if you may. Skip this if you want to get right to the point. Come back to it later if you wish. However, if you are feeling fear, confusion, frustration, stop and take a minute with me to breathe and reflect.

Here we go…

The emails have been flying, phone and Zoom conversations everywhere asking “how do we move this meeting, event, workshop, whatever online in response to the novel Corona virus outbreak?” With each conversation, observing intense online conversations, I keep asking myself, what can I contribute? As an early student, teacher and writer on online facilitation, I sense I can be of use. What should I do?

In typical Nancy fasion I jumped into action, started up an email list, opened a Google Doc to share resources, responded to individual requests for help. Boing, boom, zip, zap!

But it felt like I was missing something fundamental. All that disconnected response. As I look back, three moments helped solidify my focus.

The first was in a conversation with Neil McCarthy on Thursday. We were swapping our group process design principles and heuristics. Everyone was asking “how do I move this meeting online?”

Neil shared his understanding about the need for holding space for people to be individuals (Jungian “Individuation“), to be heard, to be different, and holding space for people to find common ground and move forward. His pragmatic example of HOW is the power of letting people first talk in pairs to establish their own thinking, perspective and even identity BEFORE trying to work towards group movement forward or even cohesion. This is why both of us really find utility in Liberating Structures, particularly the foundation pattern of 1-2-4-All (in any variation – 1-2, 1-3-all, etc.)

EDIT: I got a bit more information from Neil. He shared that it is differentiation/integration theory. “I got the phrase from Marv Weisbord and Sandra Janoff book “Don’t Just Do Something, Stand There“. A great book for “leading meetings that matter.” It also shows up in Dialogic Organization Development, edited by Bushe and Marshak, but they don’t call it D/I theory. Peter Block in his book Community: the structure of belonging, uses phrases like “If I cant say no then my yes doesn’t mean anything.” These are all referencing the same concept. ” THANKS, Neil!

In many online meetings there is this fundamentally flawed assumption that we can automagically do everything together at the same time. Neil’s very clear articulation helped me suggest a pattern for online design that might easily shared. It was a systems insight at a pretty find grained level.

A second shimmer of insight at the much broader systems level arrived at the end of 90 minutes online Zoom gathering with more than 100 people from the EU wrestling with how to move so many meetings online. After the formal end, some of us stuck around to debrief. I summarized by saying “Don’t just look at your technology choices. Pay attention to what is shifting. Use something like the Ecocycle to get a sense of what is happening at a systems level. It might help you discern useful first steps and set a direction forward.” Something resonated, even as I was forming my understanding while thinking. (Thank you brain, for working even when I’m not really trying!) You will see the Ecocyle in action in the next post of this series!

Finally, I woke up early early this morning and read the day’s meditation response shared by a friend (Thank You Rachel!), “The Law of Least Effort.” Here is a snippet (I’m working on the source and will edit it in once I’ve secured it.)

“When your actions are motivated by love, your energy is multiplied and accumulated. Release of this energy allows you to redirect it towards the creation of everything that you want. When your spirit is your inner point of reference, all of the immense power of the Universe is at your disposal. You can then use this energy creatively, moving toward abundance and evolution.”

Abundance. Love. Evolution.

Balance that message with all of the fear, partisanship and rancor that flows over us from the media. Some of it alerts us to act. Some of it cripples us. Then, all of a sudden it hit me. Go back to the fundamental principles shared by Donella Meadows in her seminal work, Leverage Points: Places to intervene in a system. She so elegantly called this “dancing with the system.” I want to share one image from http://donellameadows.org/a-visual-approach-to-leverage-points/ that brings some of this playful approach to deadly serious issues.

The point? Start by stopping, looking, stepping back, look closer, step back, further back, look closer, closer, ready? FIX IT. These are the PRACTICES that allows us to dance with systems, to use the 12 leverage points Meadows so lovingly discovered, crafted and shared.

So if you, like me, sense a call, an invitation to to do something, but are feeling overwhelmed, consider the meditation. Consider Donella Meadows insights and then situate yourself in the place where you can contribute, from the micro to the macro. Join with me or some other person. (Don’t do this alone…)

The invitation calling me is “How can we stay connected to each other in any way in a time of social distancing?” The pragmatic manifestation of that will be to think with fellow practitioners, share practices, insights, ideas and inspirations on how groups can productively meet, engage, connect and then experiment and iterate to make progress online in a way that builds on our strengths and helps us move past fear into abundant action.

Please join me. Part 2 will be up within 24 hours.