Archive for July, 2008

Jul 31 2008

From workplace courses to global conversations

cc on flickr by Kris HoetA few months back, Josien Kapma and I were invited to write an article for the Dutch publication,
Leren in Organisaties. We had a good time co-writing using Google docs, a little skyping and slowly iterating back and forth. We had FAR more we wanted to write and had to edit out a lot, making us both appreciate how rich the topic is of moving beyond the formal workplace training model and blending it with the rich and ongoing learning we experience in our global communities and conversations.

The journal is not yet online, so we have permission to share it with you. You have two options:

Photo Credit:

view photostream Uploaded on August 28, 2007
by Kris Hoet

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Jul 31 2008

FAO/CGIAR KS Workshop II Agenda

Published by Nancy White under events, knowledge sharing

Snippet of Flyer PDFI’m very happy to be involved in the second iteration of the Knowledge Sharing Workshop, this time with FAO joining forces with the CGIAR ICT-KM group to offer the workshop. We’ve learned from our first version and have just ginned up the agenda for the second offering. You can see it here –> FAO/CGIAR KS Workshop II Agenda - Google Docs. Take a peek and let me know what you think?

Right now the course is offered to members and partners of FAO and the CGIAR. If you work in development and are interested but are not a member or partner of FAO, leave me a note. If we have openings close to the start of the workshop (first week of September) I’ll let you know.

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Jul 31 2008

Ignore this - just trying to claim Twitter on Technorati

Published by Nancy White under Uncategorized

Technorati Profile

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Jul 29 2008

Agile Retrospectives

Earlier today I blogged about learning from mistakes/failures, particularly with After Action Reviews. John Smith points out another method, Agile Retrospectives (although he is talking about this in the context of communities of pratice). Learning Alliances » Communities of practice by any other name.

Take a peek at the video… Agile Retrospectives

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Jul 29 2008

Learning from our mistakes

Published by Nancy White under learning, reflection

Flicr CC Image from David C FosterMichael Krigsman has a good story today on ZDNet about transparency and learning. He analyzes Amazon S3 team’s After Action Review (AAR) process following a disruption in their service. This reminds me of the importance of learning from failures and mistakes, rather than forgetting or covering them up. In fact there is a whole community dedicated to learning from mistakes, The Mistake Bank. Here is a quick recap of the useful practices Amazon deployed when they had a breakdown in their services. I’ve edited out some of the text so as not to cross ZDNet’s copyright, so click into the story for the full details.

Amazon’s S3 post-mortem demonstrates maturity | IT Project Failures | ZDNet.com
THE PROJECT FAILURES ANALYSIS

In analyzing the failure, Amazon asked four questions:

What happened? The first step to a successful post-mortem is establishing a clear understanding of what went wrong. You can’t analyze what you don’t understand.

Why did it happen? After after determining the facts, the post-mortem team should assess why failure occurred….

How did we respond and recover? … A useful post-mortem depends on the analysis team gaining a reasonable level of honesty, insight, and cooperation from the organization.

How can we prevent similar unexpected issues from having system-wide impact? … Planning must also consider the business process and management responses the team initiates when a failure occurs. A complete post-mortem addresses both technical and management issues.

Amazon’s technical failure disrupted its customers’ business and hurt the company’s credibility. However, their open and transparent response to the failure and its aftermath demonstrates a level of organizational maturity rarely found among Enterprise 2.0 companies.

Pulling our mistakes out and looking with them, alone and with the aid of colleagues, is a simple and effective learning practice. But it takes both a personal commitment to productively looking at our warts (rather than simple self-flagellation or guilt) and an organizational culture that values learning along with success. And we all know it… we learn more from our failures than our successes. ;-)

Here are a few resources for learning from mistakes and failures (some repeated from embedded links above, but I want to make it easy to scan for the resources!):

Have any to add? Knowledge sharing in action!

Photo Credit: Flickr/CC

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Jul 28 2008

Slow Community from the individual perspective

CC flickr photo by madmaxWill Richardson and Sheryl Nussbaum have taken the slow community idea and pulled it back to the individual participation perspective. I had been thinking about how a community makes choices, as a whole, about it’s speed or flow, but this reminds me that the cumulative impact of individual member choices also impacts the community speed (or slowness.) And that ignoring the choices also has an effect.

It is nice to get the different perspectives. (Plus it has been really cool to see other people thinking and blogging about slow community.)

Controlled Connectedness

Went for a couple of days to Virginia Beach to visit with Sheryl and her family and we spent a lot of time in a boat on the bay fishing and reading and chatting. In talking with her son Noah about how connected we all seem to be (text messages in between casts, etc.) one of us hit on the phrase above, and it bounced around in my brain for a bit. It seemed to fit the place I’m in right now, attempting, with pretty good success, actually, to control my connectedness, and to let the conversations happen elsewhere, jumping in when I feel compelled. Connecting, (ironically) to Nancy White’s idea of slow communities (like slow food) and wondering some more about the process of network participation and how much pull is too much pull, etc.

Photo Credit:

view photostream Uploaded on June 8, 2007
by madmaxx

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Jul 28 2008

Community curriculum

On Flickr by laurentclemson on November 3, 2007Dave Cormier pinged me the other day while I was away from my computer and pointed me to the reflections of a participant in the two week workshop he has just been facilitating on “Educational Technology and the Adult Learner.” (He also called it a “community curriculum.”) The post warmed the cockles of my heart. Thanks, Dave.

Leslie’s Last Day reflections | ED366H Educational Technology and the Adult Learner

I leave the class with new connections and community networks, there is that community word that keeps popping up. Along with the curriculum I left with alot of great advice and direction from fellow learners. I have a much better sense of virtual communities for social and professional networking. We so often hear that people don’t communicate any more, well looks like we communicate with many more and it is creating alot of great work. It is like the collective consciousness we hear about, technology is helping us to tap into it and to help manifest it exponentially.

Dave reflected that the two week experiment tossed people in deep and created an experience. He wrote about his overarching goal:

There were three main goals that I was hoping for from the course… all hoping to change the focus from ‘the material’ to the ‘experience’.

Sometimes I call these “transformative experiences” - often accompanied by some degree of discomfort and angst until the view gets sorted out a bit. But it also creates the community of learning, forged out of the challenge. Again, Dave wrote:

Community Literacies esp. Community commitment
Maybe the most important part of the of a course like this are the community literacies that are accumulated through a community enquiry into new material. The learners found that they could work together and rely on each other. They wrote nightly reflections and commented and helped each other with their work and reactions to the course. the sense of ‘competition’ between students evaporated. A sense of responsibility to the work at hand became stronger as the students found less and less direct guidance coming from the front of the room.

They also got a sense of how I relate with my own online community and how that serves me in my own professional and, indeed, personal ways. Knowing that we have a community to rely on can be as much an emotional support to our practice as a technical one. Each student has remarked, in one sense or another, how their nightly blogging (closed, sadly) has allowed them to understand that they weren’t alone in their moments of frustration or overwhelmedness. Thinking of your professional life as something that can contain a community that can do all those things can be a very powerful realization.

Notice the reflective practice here, that pulls the learning out of the leap.

I find working with online interaction and the variety of tools and media at our disposal starts making more sense only after a deep dive. That tickling on the surface doesn’t reveal the possibilities as well as jumping in all the way, even if it makes us feel inadequate or lost.

This makes it harder to convince the reluctant. It reminds me of the Guillaume Apollinaire quote:

Come to the edge, he said.
They said: We are afraid.
Come to the edge, he said.
They came.
He pushed them…. and they flew.

Photo Credit:
view photostream Uploaded on November 3, 2007
by laurenatclemson

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Jul 27 2008

More on replacing business travel from Jessica Lipnack

Flickr CC from linh_nganLast week I wrote about Obliterate or strategically use business travel?

Then I saw this post on Facebook by NetTeams wizardess, Jessica Lipnack. Her emphasis on the social processes resonates. It is worth a link here…

Facebook | Jessica Lipnack’s Notes

…Many reporters, for example, The New York Times’s fine one, Steve Lohr, whose article, “As travel costs rise, more meetings go virtual,” took the headline earlier this week. Nothing wrong with Lohr’s article, good, solid reporting with news for the newbies to the area: Cisco’s telepresence offering, high price tag aside, makes participants feel like they’re “there;” “companies of all sizes are beginning to shift to Web-based meetings for training and sales;” and this, worth the pull quote:

A report last month by the Global e-Sustainability Initiative, a group of technology companies, and the Climate Group, an environmental organization, estimated that up to 20 percent of business travel worldwide could be replaced by Web-based and conventional videoconferencing technology.

Twenty percent? Me thinks a lot higher. But, numbers aside, where Lohr’s article is like all the rest - and where it misses the point - is in this: Technology alone does not solve the problem. I’ve harped on about this before. Our old motto, “90% people, 10% technology,” is being drowned out by the reflexive action whereby companies/organizations throw technology into the hands that once held airline tickets.

Here are a couple of more related articles if you are interested in this topic of when and how to replace F2F meetings with virtual meetings.

July 31 Addition: As an added afterthought (I keep adding links) this is also a technology stewardship issue. Who is building the capacity to use these tools well? What does their community of practice look like!)

Photo Credit:
Uploaded on July 7, 2008
by linh.ngân

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Jul 27 2008

NTEN’s We Are Media Project

Published by Nancy White under social media

Beth Kanter is stewarding a very cool project for NTEN, We Are Media . There is a veritable blossoming of projects to help people learn about and adopt social media these days. Must be a sign…

Here is the scoop - maybe you have something to contribute?

The We Are Media Project is a community of people from nonprofits who are interested in learning and teaching about how social media strategies and tools can enable nonprofit organizations to create, compile, and distribute their stories and change the world.

Curated by NTEN, the community will work in a networked way to help identify the best existing resources, people, and case studies that will give nonprofit organizations the knowledge and resources they need to be the media. The community will help identify and point to the best how-to guides and useful resources that cover all aspects of creating, aggregating, and distributing social media. The resulting curriculum which will live on this wiki and will also cover important organizational adoption issues, strategy, ROI analysis, as well as the tools.

Ultimately, we hope to build this wiki and community into the “go-to place” for vetted resources about social media strategies and tools for nonprofits and/or individuals who work for or with nonprofits and need practical advice about getting started or to quickly access best practices, examples, or experience from other practitioners working in nonprofits.

<snip>

We are looking for people who share our passion about this topic. Please read the participate page to see ways you can get involved. Visit the module outline to see more about content and the process for building it out. Please let us know more about how you would like to be involved.

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Jul 24 2008

Matt and Nancy blather about slow communities

cc on Flickr by by fatboykeWe missed our partner in crime - er- podcasting, Ed (how can life interfere with our podcasts! Alas!) but Matt Moore and I had a fun time yesterday as he recorded our conversation about Slow Communities . We rambled for about 20 minutes, then finished.

Afterwards I said - hm, we didn’t get to any practical ideas about what to DO about volume and speed, and how to be discerning about when to go fast or slow. Matt suggests sending us postcards! ;-) I am copying the whole post here… hm, is that rude of me? I want to annotate the timestamp notes, and this seemed the most efficient way.

Nancy has been writing & talking a lot about “slow community” recently - video, slides & post here & here. Sadly Ed Mitchell couldn’t join us as planned (but we’ll nab him again in the future).

One thing we didn’t tackle in the podcast was the matter of practical tactics: What should community members & coordinators do?

Answers on a postcard please…

Download the mp3

00:00 - Nancy’s conversations about slow communities
03:30 - Matt’s fast community anecdote
* N’s note: what to do/how to respond to unrealistic expectations about speed of community building and expectations of learning through reflection if you don’t take time to reflect!
06:00 - When is slow appropriate?
* and for whom and how do we know if my slow is your fast?
06:30 - The importance of sustainability
* hm, and now that I think about it, also scalability. Is “community” generically scalable? I don’t think so. Does it have costs to sustain? Yup. Are the benefits sufficient and are we willing to pay the freight?
07:15 - Fast is good for social media experiments
* and brainstorming, iterative design, and getting the chores done…
08:00 - We need to learn & reflect
* do leaders role model reflection and learning?
10:30 - Rhythm, pausing & athletics
* I want to dive deeper into this “rhythm” thing…
12:15 - Organisational seasons & hurricanes
14:00 - More is not necessarily better
15:30 - Community obesity
* Oh, I LOVED this one. A Matt Moore gem, for sure. Also Infoluenza…
* Matt forgot to include “community and network speedometers” — what does making the pace visible do to our awareness and subsequent choices/behaviors? A feedback mechanism showing me how many emails I have read/written, groups responded to, blog posts, tweets… and time spent on them? Dunno?
* Multimembership
* How many relationships… and what is the depth/quality of those relationships
17:00 - Networks & communities
* are networks fast and communities slow? I don’t think that is quite it, but something is there…
18:00 - Admitting that you have a problem
* Moi?
20:00 - Mindfulness & self-awareness as critical skills
* It is almost impossible to micromanage in many of our current environments, so self management becomes a critical skill and practice
22:30 - Nancy applies the brakes with meditation
24:00 - What do we really need?

Photo credit, Flickr, CC

view photostream Uploaded on July 14, 2008
by fatboyke

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