Aug 31 2008
Wayne Sutton: how people use social media
Good quote. Now take it in the context of how people are using social media in disaster preparedness and response with Gustav. Same pattern, methinks.
Aug 31 2008
Good quote. Now take it in the context of how people are using social media in disaster preparedness and response with Gustav. Same pattern, methinks.
Aug 30 2008
Taking a quick break from gardening and checked Twitter. I saw a lot of tweets around how people are using social media to track Hurricane Gustav and prepare to react to needs generated around the storm. Here are a few (Updated Sunday Aug 31, 4pm PDT, 6:20 pdt, 7:40 pm PDT, Updated September 1 9:35am):
Aug 27 2008
This is an article that Josien Kapma and I wrote for the Dutch journal, “Leren in Organisaties”. I have posted it earlier as a PDF, but got the request to offer it as straight HTML. So here it is again! Also From Workplace Courses to Communities (PDF from the Journal)
A growing number of people and organizations in various sectors are focusing on communities (of practice) and networks, as a key to improving their performance. What are these forms for knowing and learning, and what are the ramifications for human resources management and development in organizations? What sparks their formation and creates engagement for members? How are communities related to globalization and an increasingly networked world? This article offers some pointers through the personal tales from two people who participate in communities for their own learning. They report their experiences and give their ideas as to how organizations could give space to this new way of learning.
Rural Portugal/Josien:
I have a call scheduled for a tele-meeting. I’m helping coordinate our annual gathering, so I’ve proposed an agenda via email prior to the call. I call in from my home office. We share note taking responsibilities using a chat room, but I’ll make sure the final notes get on our project wiki. I’m surprised to see how well our small group of volunteers -who each are busy people with very full lives- responds to the tasks at hand. We set our standards high, even for the routine tasks, yet we work surprisingly efficiently. In this way, a 3 day event for 90 of our community fellows, all working in different organizations and from over 15 countries, is organized by volunteers without one single face-2-face meeting. In the process, I learn a lot; about the content of the event, and about design of learning events. My peers provide great role-models, and along the way we develop our skills for working in a distributed way. When I find myself looking forward to the next call, to seeing thoughtful additions in our wiki, I discover just how powerful a motivator ‘learning’ can be. Gradually, I begin to understand what it is that keeps these people together, although they are distributed over the world. They are together because it matters to them.
Urban United States/Nancy:
I ring into the bridge line to make sure it is working and I mute my microphone. It is early here in my time zone and I’m still eating breakfast, while others are at the end of their days. With a little flexibility, we work across geography, expanding the possibilities of what we can do. I am task oriented and like getting things done. With our set of tools, we assemble an amazing team with talent we’d rarely find in one place or organization. As the call starts, we identify ourselves: Marc is with his Swiss accent, living in Cape Town. Peter is now in Ghana, although he lives in Italy, Bertha (originally from Latin America) is at her desk in Switzerland, like -at a different organization - Riff, a Canadian. Allison (also Canadian) is visiting Lucie at her home in Brussels. We have interacted for many years, so the start of our meeting is full of greetings and “catch up” on our lives until everyone has joined the call. By the time we finish, we will have made several key decisions about our gathering, made sure we incorporated lessons from last year’s event, and broken up into teams for follow up actions. In 60 minutes, we’ve learned what we want to do and have a plan to do it. What’s more, I have learned new perspectives and ways to do this work. My community has expanded my capabilities.
The tale above is a glimpse into our small group of volunteers organizing an event for KM4dev (http://www.km4dev.org), a community of practice about “knowledge management for development”. In the community we work and learn together, at our own terms and pace; we share resources, ask for and offer help and information, share leads for learning and even jobs. In many ways we are like communities that have existed in the past. Social interaction provides the context for learning. Our learning is not mandated, it is voluntary. While we feel responsibility to our funders, we do not focus on some arbitrary benchmarks. We participate because we can and we want to improve our practice and we want to produce value for our community. With today’s technologies, we have both global potential and impact. We can tap into a broader set of skills, work with a wider set of perspectives and really work with a unique edge that is valued by ourselves and our organizations.
How would an organization use such community and network work and learning? How is this approach different from our traditional, internal HR-driven training approaches? What needs to shift from the traditional practices? Let’s look at six trends and see how they might manifest in your organization.
| Old | New | |
| 1 | Training & classes | Informal, personal learning |
| 2 | Expert led learning | Peer coaching, support and social learning; Communities of practice |
| 3 | Formal Associations | Networks - informal connections, nodes, and ad hoc groups |
| 4 | Behind the Firewall, local talent | Beyond the Firewall - innovation from inside and outside with global talent |
| 5 | Motivated by the boss | Broader motivations |
| 6 | Talking - the Big Mouth | Listening - the Big Ear |
Our organizational members and employees can no longer be sufficiently served by formalized internal training. The personal background and learning styles of employees are diverse, as are their job-contexts. This determines what and how people learn. More critically, much of what needs to be learned is ever-changing(1). It is moving faster than we can create structured learning opportunities. While traditional training methods are still useful for repeatable and repetitive tasks (i.e. learning a new software program, manufacturing, safety procedures) many training needs are about evolving practices such as marketing using social media, cross-organizational collaboration or responding to emerging markets. Informal and voluntary learning becomes a key strategy to move faster than we can accommodate with formally constructed training initiatives.
Two forces are driving the trend towards peer learning. One is technology.There is a new generation of Internet based tools (often called ‘web.2.0′ or ’social networking’) which allow an individual to build a unique online presence and profile including what they know; and, they facilitate connections between individual users, allowing each user to build a personal network around a knowledge area. People can find, trace and track others who share the same interest, even if it is very specific, creating a group of knowledgeable peers, and learn with them. They don’t have to wait for the expert.
Second, the millennial generation has far less interest in authority or being “taught.” They learn with and from each others. As HR managers prepare for the future, training efforts must respond to this culture shift. Instead of connecting employees with a small defined set of experts, you help them tap into networks of expertise.
People flock together without the need for a mediating organisation. Instead of formal “expert” associations, loose “peer” networks are emerging. The resulting groups can be highly effective learning opportunities. We are used to team collaboration, communities and networks can add extra ‘layers’ to collaboration. (An interesting paper about collaboration in teams, communities and networks is here (in English): http://www.anecdote.com.au/whitepapers.php?wpid=15 ) Millions of people are gaining experience with these “new ways of learning”, but mostly in the hobby spheres, like sharing music or tips on travel. A great potential for more job-related, productive uses is waiting to be exploited.
The dramatic drop of costs of ICT (server space, memory, user hardware, bandwidth etc), combined with improved access and usability have transformed information scarcity to information overload. Control over sources of information or channels of communication is no longer the privilege of few. Before, the boss signed letters and the PR department made sure all corporate communications were checked for quality. Now organizations have to deal with the fact that they can no longer keep track of, let alone control all the communications flowing out of the organization. Maybe it doesn’t matter all that much, as what others say or write about the organization is at least as, if not more, important than formal company messages. In this new reality, not secrecy and walls, but transparency, openness, and compatibility with others, are determinants for success. This counts for learning and talent management as well. As people flow in and out of jobs and organizations; they form their personal networks and portfolio (which often span multiple organizations) along the way. The professional and personal, formal and informal increasingly get intertwined. Recognizing the role of these other communities and networks is a prerequisite for organizational vigor. Ignore them, and your talent will either be limited, or gone.
People’s motivations to contribute go beyond a paycheck or a demand from the boss. Identity and relevance of the job, feeling they are making a useful contribution as well as working on personal development and social capital, are important. You can’t control people; instead you can empower them. Personal motivation is also a prerequisite for innovation — one organization alone and classic knowledge transfer in itself are no longer sufficient for sustainable innovation in an ever more complex and interdependent world. Innovation requires connections and stimulation beyond the people in our organizations. So tapping into the motivations of employees to participate in the larger world is something else to consider.
With the advent of Web 2.0 the model for communication has been turned upside down. The “former audience” is now just as much a broadcaster as any large organization. The incredible abundance of information and communication has two effects. First, it created an attention scarcity and media fragmentation. Compared to before, our messages need to be very relevant or audiences filter them out. So instead of talking louder to unfocused audiences, now organizations need to engage in meaningful dialogue with relevant partners. Second, it created an immense pool of searchable communications among others. This buzzing universe of linked sites and blogs is an incredibly rich source of organizational information and learning… if we know how to listen. Organizations need to listen to conversations about them, niches or needs they can fill, feedback and suggestions for improving what they do. It is about tagging and remixing and mapping the network of relationships, looking for where to respond, and where to catalyze action. It is a little bit like listening to the universe.
These tasks can’t be done by an individual. They require the diverse “ears” of communities, the wider net of networks, seeking to make connections between people that advance our organization’s learning and goals. If all your employees are part of the Big Ear, you are ahead.
It is a brave new world for human resource development managers. It asks a lot of us - to shift both our world views and our practices. It asks us to work with, not try and resolve the polarities that we activate when trying to reconcile a network activity with a corporate structure. These include:
Here are a few general tips to get you started.
2013, the world
The KM4Dev gatherings this year have multiplied. There are now regional face to face gatherings, organized and fully funded out of appreciation by member organizations who have benefited from the community knowledge and support. Their human resources directors, in particular, have become champions of communities and networks that help their organization’s employees learn anytime, anywhere and with a diverse set of co-learners beyond the borders of the organisation itself.
Some things never change though. Josien ends her day with an online meeting, squeezing a telecon in between helping her children, now teenagers, with their home work and wrapping up her work nurturing a women’s dairy network that spans the globe, while Nancy, still in her pajamas, starts her day with tea and a little dose of community. Sometimes she has a grandchild painting at her desk. Their work has grown in harmony with their lives, making them productive contributors to the their group and the world, while retaining richness and diversity. A little laughter, a lot of warmth and affection and an ever-changing landscape of global learning.
———————
Josien Kapma works as independent consultant on knowledge mobility, communication and networking, mostly in rural environments. She is active in initiating, facilitating and participating in networks formed by farmers and rural inhabitants. She is also a dairy farmer, in Portugal.
www.josienkapma.com , jk@josienkapma.com
this article was published in: “Leren in organisaties” p. 30-34. 8e jaargang, nummer 6/7, juni 2008. Rotterdam.
Aug 26 2008
Last week I was in Wellington New Zealand, participating in the DEANZ 2008 Conference. I loved the conference theme, “my place, my space, my learning!” Oh yeah!
On the first morning I had the great opportunity to offer the kick off keynote. As usual, I firehosed my way through 90 minutes talking about stewarding technology for learning with an emphasis on PEOPLE. I tagged a few of the blog responses here along with some other DEANZ08 related links. Below are the slides that I used in the keynote. (I don’t think anyone captured audio):
I also facilitated two 2-hour workshops on Monday and Tuesday about the social and technical design of online communities. The notes from some of the exercises are embedded in a simple PPT which I will post on the wiki page - which is still a bit bare because I need to put in the notes, can be found here.
The conference was at the beautiful Te Papa Tongarewa museum - an amazing multimedia, multi-dimensional national museum of Aotearoa, New Zealand. Great staff, good conference food and a wonderful location rounded out the logistics side. Fabulous educators and presenters on the content side. I will write a separate post about that, but I promised to get the slides up…
On Wednesday I got to meet with some wonderful clients of Patillo, and on Thursday, Stephen Blythe of Community Central hosted a conversation which Steven blogged about. - Dags and Dingleberries
Aug 26 2008
I bemoan the fact that there is so much good stuff floating by me. Thank goodness for friends and colleagues like Stephen Downes who filter and share via newsletters and Twitter. Here is a sampling of stuff that has caught my eye, and why. Most from Stephen’s OLDaily - or interestingly - found both elsewhere then seen on OLDaily, which serves as a beacon of “pointing light” for me to see something twice.
Yikes, this might be enough for one post. I have a list of about 20 other URLs I want to blog about. Hehe. I said today to my walking buddy, it would be nice to have a fairy godmother drop out of the sky and fund 3 months for contemplation, 3 months for catching up and three months more for writing about it!
Aug 26 2008
Via Emily Gertz’s tweet of a recent blog post of hers, I was led to Bright Idea Shade on mandiberg.com.
From Eyebeam OpenLab comes and open source idea for making a cover for those glare-y compact fluorescent lightbulbs (CFLs) we are all installing to save energy. But the bare bulbs are, well, unbearable. I’ll embed the video below, because it is wonderful, but I want to add some additional observations about process and values here. The light bulb information is practical and usable, but what is going on with EyeBeam OpenLabs work is what I’m focused on.
What is going on here?
The question that then surface include:
OK, so bear with me. Here is the next leap in my thinking today. Is there a link between the work of organizations like EyeBeam and the idea of micro-lending. Kiva.org has opened a window of possibility on how an ordinary person in the US can support an individual entrepreneur in a country half way around the world who would otherwise not be able to start or continue their small business which supports their family. Tune Your World is trying to support musicians in countries without the economies to support their work by getting support from people like me who can support them.
Can we micro-finance and encourage ideas that solve all sorts of problems? Is there a non-financial element of micro-support? What would it look like? Is that kind of support useful or destructive? (maybe both!)
What do you think? What do you know of going on like this that might help us explore these ideas? I ask, because I know from my experience that top down, large organization-driven solutions are not going to work for all the needs in the world. We need to identify, understand and expand other options and approaches. I want to learn more.
Now, the video, in case you have a bare CFL that is glaring you down:
CFL Cover from Eyebeam OpenLab
Production by Simon Jolly
Soundtrack by I Am Jen (iamjen.com)
SteveTouch(TM) by Steve Lambert
Project by Michael Mandiberg and the Eyebeam OpenLab
http://www.eyebeam.org/project/cfl
Flickr Photo credit:
Now, I also have a problem I just discovered. and I’m looking for some bright ideas. I got home from a three week trip to find large-ish animal doo doo in my basement and now I don’t even want to go down there to find out what left the doo doo, how it got in and how to make sure it (they) are out. Anyone in Seattle wanna come help me? Signed - chicken Nancy
Aug 25 2008
I have stacks of things circling around to be blogged after returning home from New Zealand. But then I read on Jon Lebkowsky’s blog that someone I knew on The Well had died. humdog
Carmen Hermosillo, aka humdog, was one of those people who taught me a lot. In the conversations on the Well she pushed back on my assumptions, and helped me examine online community and online interaction through new eyes. humdog was also an amazing writer and knew so much about so much, that each link would lead me to something new. She catalyzed learning for me.
Here are a few more links about Carmen/humdog
(Public Company; Myself Only; Arts and Crafts industry)
March 1993 — January 2008 (14 years 11 months)
i am a poet. i hate being forced to create the illusion of an organization just to make linkedin happy, ok?”
With a large and wide network, I fall away from people I know too easily. Carmen was one of them. Is it ever too late to express respect and thanks? To acknowledge our teachers? Better if said while alive, but in honoring her memory, I hope I can continue to be open to and learn from people who see the world through eyes very different from mine, and with such passion.
Later Edit:
Here is a picture of Carmen (I had never seen one) and a capture of her Second Life memorial.
Photo credit:
Aug 07 2008
I don’t think I’ve ever been a guest blogger before, but starting today I’m doing a series on communities of practice on Darren Sidnick’s blog. I met Darren in Lisbon this summer at the EFQUEL conference. So here is the first one! (And waving to all of you from a coffee shop in Aukland, New Zealand!! Pictures soon!)
Darren Sidnick’s Learning & Technology: Communities of Practice (CoPs) with Nancy White
Aug 07 2008
It is getting to be that time again — computer replacement. I have let my replacement cycle get out of synch and am going to have to replace both my desktop and my laptop, but the laptop is more mission critical. I’m currently keeping my laptop together with tape and prayers.
My Mac friends chide me to go Mac. I dread Vista, but I am also fed up with the religious zeal part of the Mac/PC debate. Apple has just business practices that are just as awful as Microsoft. Yes, there are design and usability issues. But I work mostly in international development where most people cannot even consider Macs due to price differentials, so I’m mostly working in a pee cee world. If money were no object, I’d have both, but hey, that is not realistic.
What has been driving my delay has been Vista-Fear so I was happy to read these two ZDnet articles, the first on
crapware free PCs from Sony - which might put me over the edge for Sony’s higher cost, and the second on removing crapware from other PCs.
I am glad there is a chink in the ever growing trend of preloaded crapware on new computers. And I have a new appreciation for ZDnet, which I had not read in a while. So many good things to read, so little time.
Aug 04 2008
We are down to the little things to finish up our book, which is currently titled “Stewarding Technology for Communities of Practice.” Some of the feedback we’ve gotten from our friends is that the title is… well…. BORING!
Today we sat and brainstormed on the phone. We are struggling to come up with something more interesting. Our requirements are that the title express what the book is about, and if we get clever, we have to get REALLY clever. Half-clever just won’t do. If we go with some clever title, the subtitles will most likely be something like “stewarding technology for communities of practice…”
To give you an example of our challenges, here is the result of our brainstorms!
Photo Credit: