Full Circle Associates

A while ago Beth Kanter put out to her network a request to know about useful nonprofit wiki practices. I meant to reply, but, as usual, got distracted. Today I received an email update about a local coalition here in Washington State (USA) that reminded me about their great wiki work. Check out the Communities Connect Network Wiki . Early on, I had the pleasure of working with Peg Giffels who was their main wiki gardener (among many other roles.) Peg “got” that there was both an information architecture and a set of social processes associated with their use of a wiki as both a project communication tool and as a knowledge sharing tool.

Intially the blog was going to be a general place for coalition members to share stuff. But we all know how general stuff goes — slowly if at all. Then Peg hit on using the wiki to be the central point for the coalitions training programs. Now, at the completion of this last round, Peg has a site that is rich in materials (print, audio, video), has an integrated wiki orientation and training component, reflects specific member areas and contributions (for example here and here) and is well organized and “gardened.” The left navigation links to major areas of the wiki.

One of the things that came out of the early “Wiki Wednesday” hour long telephone based orientations was that people came to get trained, but left with new connections to other coalition members. When asked what was best about the calls — it was always the people they connected with. Peg lives that in the way she works with the coalition. While she stewarded the technology and the content, her attention to the people came across to me, as I observed the wiki development over the months and now years.

Like most wikis, there is a relatively small proportion of editors to page views. For example, in April, there was a rough average of 220 unique visitors per day, 2-3 editors and intermittent spikes of editing across the month. This makes sense given the ‘wind down’ phase as well. There was a huge jump in traffic between February and March. I should ask Peg what was going on!

Interestingly, while this wiki is very focused on Washington state, there are viewers from around the world. I really wish I knew what they thought, in what ways, if any, they benefited from visiting the wiki. I appreciate that the Communities Connect project worked with such openness. They have made a contribution that is bigger than their own project work. I like that about public wikis.

Anyway, I just wanted to share this cool wiki with you. Do you have any great wikis you’d like to share with the rest of us?

P.S. Beth, when I went to find the link on your blog, I noticed two things. Your search box is now waaaay down on the left nav bar of your blog - I almost gave up looking for it. And it is a Technorati search, so I have to go to Technorati and THEN link back to your blog. Maybe consider putting in a Google or other direct search option? I want to find your great stuff FAST! And yes, I’m finally becoming a searcher!

photo credit: os♥to
I hate titling these blog posts with the words “community management.” After writing post 1 and post 2 on this topic (triggered by Chris Brogan), the words just feel wrong. But because this is the label that has been floating across our blog conversations, I’m keeping it in as “connective tissue.” I was actually thinking about “The Giant Ear!”

So why am I writing a third post in three days on community management? (Instead of going for a walk this morning. Uh oh.) It is “in the air.” For those who have had a baby, it’s like once you get pregnant, all of a sudden you notice all the other pregnant women walking around town! Once you start putting blogging your ideas on something, you notice others who have thought/said/tickled around the same thing. The waves of blogging conversations about community management seem to be washing on the shore closer together these days.

While catching up on some feeds, I saw Matt Moore’s bit on
chief conversation officer.

Organisations need Social Media Relations people. And because of the participatory nature of the social media, these people will have to blog. And comment on other blogs. And Twitter. And all that other stuff. They will encourage, advise and look out for bloggers and social media headz in their own organisations. And they will have to believe in what their organisations do (be it curing cancer or causing it) or else they will get found out.

Everyone wants to be Chief Talking Officer. Who wants to be Chief Conversation Officer?

Hm. Matt is talking about something different than this animal we’ve been calling community manager, but some of the functions he lists hearken back to Chris’s list. But do you feel the dissonance that I do? Just the title “officer” shows us the polarities that we activate when trying to reconcile a network activity with a corporate structure.

Control <--> Emergence
Talking <--> Listening
Planned <--> Evolving
Being in charge <--> Being able to be an effective network actor

We are recognizing these polarities or tensions. (YAY!) They are showing up in thousands of blog posts and creeping into books. They emerge from deep roots and cannot be ignored or wished away. Yet it seems to be hard to talk about them within organizations and even the “job descriptions” we see more of every day. (Check the listing of online community manager blogs on Forum One’s site or on Jake McKee’s.)

Let’s make them discussable, and we can discover the way forward. Let’s discuss them — with every boss and leader who will listen. Let’s encourage the network around organizations to tell them how they feel about being managed - or listened to. Let’s find a way to use the power of the network for our organizations, and with it, the multiplied, nested power of the communities that live in and spring from the network. (Oh heck, I’m getting all riled up and haven’t even had a cup of tea this morning!)

To circle back to this idea of “community manager,” and what it is becoming in a network age, the first thing is to be brave enough discuss the idea that it may be “management” in the frame of business structures and some “older ways” of doing things, but in terms of the action in the network, it is not management as we know it. It is is about being connective tissue between an organization and the world/network it lives within. It is about activation, listening, pattern seeking and then bringing that back into the current context of the organization - at whatever stage that organization is in becoming a network organization. It is about reconciling that businesses, in their interaction with the world (customer, vendors, regulators) have opened the door to a new way of being in the system that requires more than management. More than measurable data. More than targets and goals. It requires intuition, intellect and heart.

Heart? Community Managers and HEART she says? INTUITION???

Yes. Heart and intuition, but not in the absence of intellect. Because systems include that beautiful, irrational, impulsive part of human life - emotion. “Community” and “network” both imply human beings. The person you entrust to guide and represent and help your organization learn - this person we have been calling the “community manager” - is your person who stewards your connection to both hearts and minds. Who listens with every available channel, including intuition. How do you measure your ROI on intuition? On heart? I’d ask, what are you losing every day by ignoring them.

So what would you call that role? Magician? The Giant Ear? Elder? I’m currently stumped.

(edited later for a silly typo)

I haven’t read through this report in detail, but I wanted to blog it to get it wider visibility because the sharing the learnings from our community activities is an important (and appreciated) contribution to improving our practices. IN this case - about doing online events for our communities of practice. Check it out — Long Live the Platform Report (application/pdf Object).

photo credit: rgordon

A while back my friend and colleague Shawn Callahan asked me to pitch in with him and fellow Anecdote-ite Mark Schenk to write a paper on collaboration. It is out today on the Anecdote site –> Anecdote - Whitepapers - Building a collaborative workplace. From the introduction:

Today we all need to be collaboration superstars. The trouble is, collaboration is a skill and set of practices we are rarely taught. It’s something we learn on the job in a hit-or-miss fashion. Some people are naturals at it, but most of us are clueless.

Our challenge doesn’t stop there. An organisation’s ability to support collaboration is highly dependent on its own organisational culture. Some cultures foster collaboration while others stop it dead in its tracks.

To make matters worse, technology providers have convinced many organisations that they only need to purchase collaboration software to foster collaboration. There are many large organisations that have bought enterprise licences for products like IBM’s Collaboration Suite or Microsoft’s Solutions for Collaboration who are not getting good value for money, simply because people don’t know how to collaborate effectively or because their culture works against collaboration.

Of course technology plays an important role in effective collaboration. We are not anti-technology. Rather we want to help redress the balance and shift the emphasis from merely thinking about collaboration technology to thinking about collaboration skills, practices, technology and supporting culture. Technology makes things possible; people collaborating makes it happen.

This paper has three parts. We start by briefly exploring what we mean by collaboration and why organisations and individuals should build their collaboration capability. Then, based on that understanding, we lay out a series of steps for developing a collaboration capability. We finish the paper with a simple test of your current collaboration capability.

I think the issue is beyond building a collaborative workplace. It applies to our communities and networks. But heck, starting with organizations is always worth a try, eh?

While we were co-writing (using a Google doc) I started reading more about the differences between collaboration and cooperation - which we don’t address in the paper, but which are important. So I’ve noted that for future writing. If you are interested in Cooperation, don’t miss Howard Rheingold’s work on this.

Thanks to a tip from Beth Kanter, I played with Tweet Clouds today. I tried three options, shown below in screen shots. The first is just my tweets, the second my tweets plus @replies and the third adds my del.icio.us tags. Fun! Notice any patterns? What I find most interesting is the difference between my tweets and my tags!

(The larger size images are easier to read, but too big for the blog page!)

photo credit: Carnavas
As part of the online Knowledge Sharing (KS) in International Agriculture Development workshop, we are exploring KS tools and methods and then sharing our learning via the KS Toolkit Wiki. One tool that came up for review was Trailfire. I had not heard about it, so I put a query out on my Twitter network and in moments, Scott Leslie, a Northern Voice colleague, came to my rescue. Here is a 15 minute podcast with Scott about Trailfire and related tools used to share and comment on our journeys across the web.

Podcast: Scott Leslie on Trailfire

This tool is a Firefox plug-in, so if you want a defined group or community to use it, they all have to be FF users and agree to use the plug in. It would be interesting to test this in the international agriculture research community. (Or any other community.) There is also the wonderful bit about serendipity - finding trails left by others - their annotations and opinions — on sites that you are looking at.

Scott also shared his pre-call prep notes — which I find interesting. (Thanks, Scott!) I’ve put them below.

If you are interested in more blog posts like this, please let me know — and what tools or methods that might interest you.

Trailfire notes

Firefox plugin that works in conjunction with a main site

allows users to create “trails” which are made up of sequenced web sites

a trail mark also allows users to add an annotation to the page, so that when you are looking at that page
with the plugin enabled, you see a small mark, mousing over it shows you the full comment and
provides a link to the full trail

the website allows you to share your trails with others

you can also have the plugin show ALL trailmarks that have been made for a specific page, not just yours, which opens up
all sorts of possibilities for finding other users and finding other trails, other contexts in which a page can be seen

you can also add comments to other people’s trailmarks, meaning that conversations can actually break out “on” the web pages where the
marks were left without the need for any additional server software

cross between a social bookmarking and annotation tool

Educational and Other uses
obvious one is for instructors to create a trail through a series of web pages with some educational objective in mind

but as students/learners can also create their own trails and marks, it also becomes a way to connect with other informal
learners

it empowers users to connect and share with each other without requiring the individual sites to provide any facility or
containing mechanism to do so

simple way to add help commentary to websites - add a mark that leads off to further help documents and tutorials from whatever site
you are trying to use, or use the note to add help, like Greader shortkeys mark

a way to non-invasively annotate the web

a way to leave commentary for Others on websites

a virtual layer that overlays the web; this same technique is now being exploited by browser plugins like PMOG,
passively multiplayer online game, a game played ON TOP of the regular web through a browser plugin

cf. also medium (http://me.dium.com/ )

URLs mentioned in this podcast:

• Scott Leslie’s EdTech Post blog
• Trailfire
• PMOG
• Me.dium
• Knowledge Sharing Toolkit

Connected futures: New social strategies and tools for communities of practice

Are you in, leading or interested in the development and support of cmmunities of pratice who want or need to use web based tools to connect and be together? (Some call these “social media.” I always squirm a bit because people can use media socially, but I don’t think media is inherently social. It takes us human beings, eh?)  What  role do technologies such as blogs, wikis and social booking might play in your community’s development? If these questions intrigue you and you are an explorer and learner, then you’ll want to check out this new learning event from CPSquare:

Connected futures: New social strategies and tools for communities of practice

As Shawn Callahan so nicely wrote: We have been designing this event (which runs over 5 weeks starting in April) as a virtual field trip and experimental lab where you will engage your heads and your hands (and hopefully your hearts) and get a good feeling for these technologies and how they might support communities of practice.

You will be guided on this journey by the following practitioners:

Beth Kanter, Beverly Trayner, Bronwyn Stuckey, Etienne Wenger, John Smith, Nancy White, Nick Noakes, Shawn Callahan, Shirley Williams, and Susanne Nyrop. It is important to note: This is a constructivist learning experience. You will not be offered pre-chewed opinions. We’ll be exploring, testing tools and making meaning together. To get the most out of it, make sure you set aside an hour a day to participate. It will make a difference.

I’ll be stewarding the fourth week on creating a learning agenda for technology stewards with Etienne Wenger.

Consider joining up for the virtual expedition!!

I’ve been helping launch a global online workshop this week, support a massive proposal development and get ready for a F2F conference. (My session on integrating visual practices in whole systems change process has notes here.) Oh, and nurse my husband through knee surgery. So I’ve been silent on the blogging and Twitter front. I had not watched my blog stats much until I installed WordPress and, as is totally obvious, when you don’t blog, your traffic drops like a stone. Makes sense.

Same goes for Twitter. If you don’t tweet, you don’t get tweets back!  Beth Kanter pointed me to TweetStats :: for NancyWhite and help me get a great visual of my Twitter patterns since I first signed up in November, 2006. I don’t tweet when I’m really busy.

Late last month I picked up a trackback from a del.icio.us user, pickinjava. Pickinjava is exploring social networks on del.icou.us. This morning I went to find a bookmark and could not resist clicking on the “my network” link. Visiting this page for me is like a time/world travel hole into which I love to slip — and usually lose several hours.

At the top was a bunch of bookmarks about Africa from Pickinjava. I started clicking on links, going back to the list and seeing what tags were there, and who else had bookmarked the link. Now I think I have a tiny taste of why Pickinjava is doing this exploration of bookmarking networks. It is addictive.

It is fascinating is to look at someone’s bookmarks and for a moment, try and imagine what they are looking for, what they are interested in, why the bookmarked any particular link. A novel full of ideas spring to mind. It is like a nano-second of slipping into someone else’s skin. Not long enough to really KNOW anything, but a ghost of a sense.

I can’t explain it, but it is touching me deeply this morning. So Pickinjava, thanks for noticing my tagstream which led me to you.

It has been a long week and I’ve posted a bunch so I am going to make this short. If you’ve asked yourself about what it means to be a blogger, about how to connect with others who care/blog about the things you do, about worrying if you are at the end of the long tail and what you write doesn’t matter, that only the A listers matter, read this post: Let’s meet them at the door « Educational Discourse where Kelly responds to the question…

How does the network open up for new people as most of the people mentioned refer to one another in their writing and their own network includes one another?

Then make sure you click in and read all the comments. This is what generosity, reciprocity and inclusiveness can look like. There are many gems of practices, especially for those blogging in the education world (a lot of teachers’ voices.) It is a great example of the Culture of Love. Thanks for writing it, Kelly Christopherson.

photo credit: Globetoppers