Thursday, June 16, 2005

Customer Communities: alive and well

Jackie Huber has a nice piece on Continental Airline's community. She mentions a NYTimes article on Continental, and the relationship companies like the airlines and Starwood Hotels maintain in the FlyerTalk community (for frequent airline travelers.) The post is worth reading for anyone who uses or is thinking about how communities matter in their work: commercial, voluntary, NGO/NPO. It all relates!

0 Comments:

Post a Comment

Links to this post:

Create a Link

<< Home


Full Circle Associates
4616 25th Avenue NE, PMB #126 - Seattle, WA 98105
(206) 517-4754 -