A small phrase reduces flame postings
Via Johnnie Moore, via Jon Strande comes this gem from Captology Notebook: A small phrase reduces flame postings. It is so good, I'm reposting the whole thing with a major hat tip to Ramit Sethi for this January 2006 story. Great input for online facilitators everywhere.
I had coffee with Kevin Hale of ParticleTree today. He has an active discussion forum where lots of people come to debate recent articles on his site.
Kevin told me that he's had a problem with flamers, who come to the site and start posting angry comments about other people. They get out of hand very quickly.
Here was his answer:
He pre-filled the comment box with the simple phrase 'Everybody needs a hug.' Turns out that this small step reduced flame postings by a huge number."