If You Facilitate a User Community, Read Kathy's Post
Do you facilitate, lead, support, design or mess with an online community focused on users of a product or service? Go to How to Build a User Community, Part 1, read and then watch for part 2. Important context from Kathy, "I'm talking about user communities--people using a particular product or service--and not just any community."
Don't miss the comments with stories from other communities. As a teaser, here is her graphic:
In looking at that diagram, there is one nit I would pick for those who might take it too literally. What this diagram does not account for is the emergence of subcommunities in larger communities. That is another way in to the dilemna Kathy is addressing about a lack of mid level answerers. I believe this is becoming more relevant as communities move out of strictly email/forum environments. Change the tools, change the dynamics. I wonder if that's what she'll talk about in part 2?
There's a lot more to say, but it's time for breakfast!
Tags: online_community,, onlinefacilitation,, Kathy_Sierra