Full Circle Associates

I've been a Yahoogroup owner/customer since August 1999 and their customer support has long been an issue for me. (the Online Facilitation List just turned 8! That is the message history image above... it has been a bit quiet lately.)

On the Onfac list Andy Roberts reported that the eMint group had been hacked and a lot of people were unsubscribed. I passed along a contact name, and later heard from Andy that it looked like things were resolved.

This morning I got a telephone call from a YahooGroups person asking if they could help resolve my problem. I told them it was not my group and gave her Andy's email (she wanted to know if I had a phone # so she could CALL him!)

I was impressed! Glad to see this. Andy, I hope they got in touch with you. This is a huge change from just a couple of years ago when if you had a problem with your group, you were usually just out of luck.

Yahoogroups has enormous reach and power. I'm glad they have upped their support. Good on ya, Yahoogroups! And thanks!