Dave Pollard on The Wisdom of Crowds
There have been a flurry of blog posts on James Surowiecki's book, The Wisdom of Crowds. Dave Pollard's terrific review really encapsulated the issues that I'm paying attention to when working with distributed groups: how to avoid group think and individual arrogance while still achieving group goals.
Dave writes:Groupthink can be prevented, he (Surowiecki) says, by ensuring the group has intellectual diversity, independence (from each other) and is neither too centralized nor too decentralized. A group with these qualities is inherently more knowledgeable and its judgement more sophisticated, informed and reliable than any CEO or 'subject matter expert' that business, with its cult of leadership, tends to rely on for making critical decisions.
In the distributed communities I work with, I see a need for constantly balancing control and emergence. Groupthink and singular control both sit at one end of the spectrum. At the other end sits another pair of unlikely siblings, chaos and inaction.
I agree that diversity, independence and the balance between centralized and decentralized is important to avoiding groupthing or tyranny by one arrogant individual. But for creating meaningful "work" -- output, convergence, creation, learning -- there also needs to be some bit of interdependence as well. Or perhaps it is more like letting go of ego. Listening. Being willing to change your mind and see another point of view. Distributed work cannot JUST be about individuality collected into a group. It also has to be able to embrace some part of the communal.
This balance is not just the science of process, but the art of thinking, feeling human beings. And it is very challenging online.